The hotel is a heritage building, which was cleverly refurbished, the premium room we had was spacious and well designed, however it looked over the large town carpark. Thanks to the secondary glazing, this was not a problem noise-wise, but not a good view. The reception is very pokey and the bar next to it even smaller, too small for breakfast, which is odd, as there’s a large restaurant on the other side, which could easily be used for that purpose and to serve a better selection and cooked breakfast, instead of just a pastry and a coffee. Breakfast is only 8-9am and the young staff often arrived late, so we had to rush to be able to grab our coffee before starting our day. It’s really too late for people going on Rottnest Island or leaving early. The reception only opens at 9am! There was redecoration taking place in the reception and the main gate during our stay, no signs about fresh paint or warnings. It feels like the hotel is staffed by young, inexperienced people with no overall senior management. At reception we were given inaccurate or incomplete info about cycle hire and time of departure for Rottnest island, which meant we had to change our booking twice. Overall s nice stay, but would have preferred a hotel with better facilities, such as sone communal space at least, not to mention s gym or pool or somewhere to sit.
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