拉瓜地亞機場基飯店(Hotel Key)

Friendly and helpful staff. The room is clean and cozy. The location of the hotel is closed to the subway stations, and there are a lot restaurants and supermarkets nearby.

This was an excellent stay for the room price and included free parking. The room was very clean and comfortable but small, like many rooms in New York. The area around the hotel was a little sketchy. It was also odd to have stairs going down into the lobby. The elevator was restricted for wheelchair use.

The woman at the counter refused to greet me when I said "good morning". But was mumbling under her breath thru-out. No smile. Actually threw my card on the floor instead of handing it back. Refused to tell me her name. When I mentioned a bad review she said "Good". Was warm & friendly with them & chatted. Opposite of how I was treated. The physical hotel is decent. But staff is weird & unfriendly imo.

Abysmal. Despite the high cost I paid through **********, they did not have a room available for me when I arrived. After I asked them to resolve the situation, the clerk disappeared into an office and never returned. I slept in the lobby. Do not use this hotel. ********** has been unable to reach the property to get a refund for me.

Check in was kind of horrible. I called several times because our plane kept getting delayed, lady here said it would be fine but when I got here there was an attitude. Not in the greatest looking part of town either.

It said free parking but when we arrived, there is no parking slot. And when we asked to the front lady, she said 1st come 1st park. And also we can smell ****s at the lobby. The bed sheets have a stain.

I booked this last minute because my wife's doctor needed to run more tests and they were sold out at the hotel we were staying at. The staff was accommodating, but this place is not for families. Scetchy part of town. They should have gates around the property

Really dirty. No remote for TV. AC didn’t work. No light fixture at all in the bathroom. Room was ready earlier but charged us $30 extra for check in. Not worth $400 at all. Terrible customer service. Lady barely said 2 words to us.