卡森城歡朋套房飯店(Hampton Inn & Suites Carson City)

On arrival the bathroom sink was mostly clogged, very very slow draining and the tv wasn't working, kept freezing frame by frame, remote and screen difficult to figure out. We let front desk know and they did offer to change rooms but we had reservations and small time window. Would have moved if we were there more than one night. Next am the toilet clogged. Disappointing as rooms are not cheap and we have stayed before but last time pool was closed. This time jacuzzi was closed.

Hotel was nice and new and very clean. Front desk staff was very friendly. Bed was comfortable. Everything was nice and clean. Food options and all night coffee station were a plus. Gym was nice, but could have used a few more options but was fine for 1 day. Will definitely stay here again.

Chambre spacieuse. Lit très confortable. Seul bémol...comme dans ce type de chaîne le breakfast est à peine moyen.

Muchas gracias todo super bien

Nice, clean and quiet property. Free parking and breakfast is a plus! Will definitely be back.

It was a short stay but we loved how conveniently located it was, how clean and nicely decorated the reception and dining/ reading area was. The rate is a little on the higher side tho. Breakfast was ok - the variety was great but I did wish the options could have been a bit healthier. Maybe in addition to meat patties there could be spinach/ mushrooms for the eggs. The juices were super diluted and coffee was not strong. Aside from that we had a wonderful stay. Thank you.

The entire building is Smoke Free. This was a big plus for me. Property is clean and surrounding area safe. Staff are helpful and friendly. Room was spacious, clean, beds comfortable and bathroom specious and clean. Plenty of hot options for breakfast. You'll pay a little more but for the service and comfort it can't be beat. I would stay here again.

Total rude front office manager & absolute lack of management. He charged deposit without any pets from us & returned later. after calling 3 times each to front office & manager on duty at 7 pm on decenber 29th 2023 no body pick up the phone & directly gone to report non moving window curtain & the rudest front guy replaced the battries & orderd this is not his duty, just a favour for us. After that also the remote worked one time & whole night it made little up & down automatic & making creeping sound . The beds are all worn out aged out & while laying making "U" shape plunge making the best Horrible night even for we being only average or below average body wt. the worst thing even the shower gell & hand soap dispenser was empty. on 30th dec 2023 at 9 am in the break fast area all food was empty except i got one coffee and 2 pieces of bread. what a pleasant buffet -- i waited 10 minutes no staff showed up or filled anything. same day 11 am me & one another guest waited 15 minutes to find anybody in front office but nobody was there. At last an old lady we find cleaning breakfast area was handed over the keys & wrote our name on key tag. for the last 26 years i been travelling all over the world & i am a california resident & this property owner must train to the worst front office manager & team.

I really appreciate the use of bulk containers for shampoo etc and the reduction in waste, also by reducing the room servicing levels to every other day.