洛杉磯格倫代爾Residence Inn 飯店(Residence Inn Los Angeles Glendale)

no bell man, no carts so i had to drag my heavy items in 3 trips. front desk guy didnt even bother to offer help even though they dont have bell man or carts available. he said he would call when it is available and never did. finally went down and got my own which barely worked, kept bumping into the wall. for the price they charge, they should offer some sort of assistance. also $12 for bottle of water. crazy

不方便，因為房間裡的廚房設施不能正常使用，我們住了3晚4天，期間房間沒有打掃過一次，所以我們不得不單獨打電話給客房服務來提供毛巾和其他必要的物品，這很不方便。他們說他們會每三天打掃一次，所以我沒有單獨提出要求，但我很尷尬，因為沒有打掃。

我們在這家酒店住了 5 天。我們的套房有 2 間臥室，可以容納 5 個人。其中一間房間設有浴缸。早餐雖然簡單，但對我們來說很好。負責早餐的那位女士非常有禮貌和友好，這改變了很多，給她打了 10 分。非常好的健身房。由於天氣不配合，我們沒有使用泳池區。洗衣機和烘乾機需要緊急維護。只有 1 個在工作，這讓我們浪費時間，其他人也無法使用它。停車費有點貴。

Pros: - Location is perfect. It's easy to walk to good restaurants from the hotel. - The hotel is new and well built. The ventilation in the room works pretty well so it does not smell. - Dishes, shower curtains, soaps, mattress etc. decent quality. - Front desk staff are professional. - Nice and helpful lady in the breakfast area. - Cute lobby furniture. Cons: - Breakfast needs improving both in content and in layout. This is one of the very few hotel breakfast that does not offer cheese. Europeans need cheese for breakfast. As for the the layout of the breakfast area, it's inefficient and causes frustration at peak hour. I recommend management to come at peak time and observe the traffic. Let me provide few inexpensive recommendations. The waffle machines are popular but probably need to remain in the enclosure for fire safety. There are several items that could be moved outside of the enclosure to ease the crowd. People getting cold water blocks one entrance. People getting hot water blocks the other entrance. Moving hot and cold water dispensers out of the small room and add more dispensers would both ease the traffic and help the staff from frequent refilling. -This hotel accommodates pets which is fine. Small little dogs are cute but we once ran into a very big smelly dog/bear in the elevator. It kind of ruins the nice hotel experience.

這是一家靠近我想去的地方的酒店，非常安靜，設施齊全，所以我會再次住在那裡