The hotel in itself is really lovely to look at, well decorated, and cosy. The staff, cleanliness and atmosphere let it down. The spa was not fully working( steam room broken). Noisy in room, can hear everything. Being woken up at 6am with the loud fire alarms going off, no staff to find out if an actual fire, me and other guests in hall tired and confused, to eventually find out a staff member had burnt some toast. Not a great front of house impression by reception , quite rude and abrupt. Breakfast was vile and I could not eat it. Dirty condiments, dirty tea cups that stank of dishwasher that has not been cleaned. BBQ beans on toast, was literally beans on toast mixed with a tiny amount of BBQ sauce. So disappointing. Never would I go back. It's a shame as it has so much potential but im guessing the fault lies with how it's being managed.
翻譯