特克斯和凱科斯群島麗思卡爾頓飯店(The Ritz-Carlton, Turks & Caicos)

We are very disappointed in the hotel management and their delegated services. The contracted transportation service took a long time to arrive for pick up from a several hour boat trip and picked up the wrong customers embarrassing us( family of 5) and exposing us unpleasant and distressing situation with the other claimed passengers. Furthermore, we reserved a sailing lesson that got postponed serval times that we could do due to our departing time from the hotel. The hotel did not care about these ordeals and simply dismissed them. On the other hand, the hotel was a nice venue with spectacular turquoise beach, though overpriced. The people of T&C are quite friendly and hospitable.

When we arrived , the lobby was busy. We were greeted by a host to wait to be checked in. Even after the crowd dissipated, we had to approach the check in attendant to inform him that we were waiting. Our room wasn’t ready so we had to wait again. We were not given a tour or overview of the hotel. We have stayed at other Ritz Carlton properties and have had been given a brief tour. As we waited for our room, we noticed that other guests were given tours. Our stay after was nice. Breakfast was delicious..I wish they offered it throughout the day or until at least 1pm. The view from our room was beautiful and the room was clean. Housekeeping did a great job with the turn down service and keeping our bathroom stocked with fresh towels. Before checking out, we went to get breakfast. Checkout is at 11. We returned to our room to get our luggage at 10:20…we were locked out! Housekeeping let us in after we showed her our room number and key so that we could quickly retrieve our belongings. We then received a call from the front desk telling us that check out is at 11. Aside from checking in/out our stay otherwise was fine.

The Ritz property and service was Amazing! However, I feel that there should be direct shuttle service to and from the airport included or complimentary. Prior to entering the property, it should be more welcoming and developed to ease you into The Ritz. There were times that I had no cash and the ****** was closed and could not access the A**. The A** should be made avail at all times near the Lobby or in location where it could be accessed. Or at perhaps the desk can provide cash and the amount can be charged to the room? Otherwise, the experience was superb. These suggestions would just make it UNBELIEVABLY GREAT!

Having stayed at various Ritz-Carlton properties in the past, my recent experience at [ritz Carlton Turks and Caicos )did not align with the high standards I have come to expect from the brand. The service fell short of the impeccable standards I have experienced at other Ritz-Carlton properties. Staff members seemed indifferent to guest needs, and requests for assistance were met with delays and a lack of follow-through. While the hotel's location was convenient, and some amenities such as the restaurant were satisfactory, the overall experience did not live up to the luxury standards associated with the Ritz-Carlton brand. In conclusion, Ritz Carlton turks and Caicos may have its merits, it does not reflect the level of excellence typically associated with the Ritz-Carlton brand. I hope that the management takes steps to address these shortcomings to maintain the brand's reputation for unparalleled luxury and service. Will never come back to this particular Location.

The place is clean and the pools are very nice .staffs are friendly although it’s pricey but worth coming back

The resort was excellent and the service was phenomenal! The staff helped me celebrate my wife’s milestone birthday with complimentary champagne and dessert delivered to our room!

Everything was Exceptional until Our last night 12/11 the power went out and it was completely dark and a/c out and we was not compensated for interruption.

We stayed at the Ritz for my birthday and opted for a room on the Club Level with access to the lounge on the 9th floor. The staff and amenities were wonderful! The lounge offers breakfast and light meals/snacks, as well as drinks (alcoholic and non-alcoholic) all day until 10pm. Cris, Sarhaan, Nadia and Janelle in the lounge made me and my family feel so welcome and really catered to my parents’ dietary restrictions. They made my birthday week so special. The Ritz staff were very friendly and helpful. I can’t wait to visit again next year!

This Ritz Carlton was such an exceptional experience, from the accommodation and breathtaking ocean views to the special trea**ent for your son's 13th birthday. The personalized touches and gestures from the staff clearly made it a memorable celebration.