Hotel is okay , but not great. Space wise its great for families, but overall cleanliness is not great . We have observed dirt and vomit on the elevator and 7th floor carpet, had to report to front desk and then they cleaned. Swimming pool is okay. However so much of confusing statements from the front desk lady available on 9th July morning while checking out, she is not well aware of the process and continued to give diff statements. We booked2 rooms on 8th July night 704 and 707, and we were mentioned that no parking charges to be there for the Hyatt club members during the checkin time, however the during the check out time the front desk lady completely ignored that and printed the receipt including that parking charges which should have been $0 ! While mentioning the same, she gave $5 off ! Its a joke ! While again I mentioned , she gave full refund of parking fee whereas continued to argue that last night front desk person did wrong committed about this parking fee benefits to us ! Either she doesn't know or last night front desk person has done wrong commi**ents !. Whatever it is, its not a pleasant experience to spend ~10 min for $10 parking fee return. Not sure why she continued the confusing statements with me and with my friend also it happened same !
I will request your management to look into and talk to front desk about this to bring in clarity. Ideally if its a benefit being promised it should have been by default come as adjus**ents to the receipt !
翻譯