Sitting in our bedroom, just got off the phone with the manager “Kayla” because there is music blaring into our room. She told us there is nothing she can do for us, that we should have read that it is a “ lively “ hotel and it is noisy until 11 pm. Incredibly inept staff. Way too expensive for what it is. Kayla did say she gets many complaints about this, but we should have known. The General Manager Stephanie would not take our call and would not offer us anything in compensation in fact Kayla doubled down and said that all the rooms are extremely noisy until about 11pm, and it states this on the website…really? Never had this experience in a hotel, I’ve never written a review about a hotel, but I feel so strongly, that I hope people read this and don’t fall into the same trap we did.
翻譯