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5星級

Luxé奢華飯店, by the Charlee
4.3/534 評價

Luxé奢華飯店, by the Charlee

瓜塔佩|距離市中心3.75km
TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened

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瓜塔佩知名景點附近的飯店

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Letrero GUATAPE

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El peñón de Guatape

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Guatape Dam

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Guatapé

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瀏覽用戶對瓜塔佩飯店的評價

正在尋找瓜塔佩的飯店嗎?參閱真實住客撰寫的評論,獲得旅遊靈感。
陶屋
4.6/560 評價
不要在這裏預訂!!!除非你在旅行前檢查所有道路!!!!你會失去你所有的錢!這個地方根本不關心你,他們知道通往酒店的道路有時不可能過境或更糟糕的關閉,他們在這方面一點也不敏感。通往酒店的道路在我們與孩子旅行的日期關閉,他們根本不關心,他們保留了我們所有的預訂費用,沒有禮貌地退還我們任何錢。我的家人打電話,基本上他們掛了我們。沒有客戶服務,沒有退款。他們給了我們一條替代路線,但除非你願意冒生命危險,否則不要這樣做。還有很多其他酒店 - 避免此。
奢華小屋
4.2/5103 評價
房間的景色很棒!食物很棒,總的來說這個地方很好。價格和服務之間的關係很合適。它離城市和機場有點遠,所以在預訂前提前計劃。強烈推薦!
索塔文託度假小屋
4.8/530 評價
The cabins at Sotavento were extremely comfortable! Great jacuzzi bath, but make sure you fill it up enough or you will get water jets all over your cabin! Juan Pablo and all his staff were really friendly. No English so I was able to practice my Spanish! Lots of communication through WhatsApp which made things easier. Great kayaking, thorough massage and tasty food! Amazing views of peñol to wake up to. Just a great place to relax. One minor point is that the WiFi kept cutting out. As I had no data this made it difficult to communicate with WhatsApp.
Luxé奢華飯店, by the Charlee
4.3/534 評價
TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened

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當地旅遊資訊

最高價格TWD 19,374
最低價格TWD 580
評論則數661
飯店數量431
平均價格 (平日)TWD 2,973
平均價格 (週末)TWD 3,254