舊總督府飯店(The Old Government House Hotel & Spa)

Hôtel incroyable. Le personnel est à l'écoute et compétent ; il s'est occupé de tout pour la location de vélos électriques, amenés juste devant l'hôtel pour la journée. On mange très bien au restaurant, le buffet du petit-déjeuner est complet et excellent. Je recommande de prendre le "tea time" (un assortiment de sandwichs salés et de scones) dans le salon de thé. Les chambres sont spacieuses et l'hôtel bien placé (proche du ferry). Le spa est bien équipé et les soins réalisés de grande qualité (je recommande notamment les massages du visage, très personnalisés).

Très bel hôtel au style britannique affirmé Le personnel est très attentif avec une mention très particulière pour Kris à la réception qui allie une amabilité très souriante et une parfaite efficacité dans un temps record Un petit déjeuner excellent et très complet

Nous avons passé un excellent séjour grâce à un personnel hors norme et tout spécialement Alessandro que nous remercions tout particulièrement pour son grand professionnalisme et sa gentillesse. Par contre, la chambre n'était pas digne d'un 5 étoiles. Pas de réfrigérateur, placards minuscules, taches sur les sièges, la moquette et la tête de lit, difficulté si ce n'est impossibilité d'ouvrir la fenêtre dont la condensation du double vitrage empêchée de voir la mer bien que la chambre soit avec vue sur mer !

Excellent séjour dans cet hôtel au charme suranné. Le service est parfait. Piscine extérieure super agréable et bien chauffée. Vue sur le port splendide. Au desktop, il y a toujours quelqu’un pour rendre un service, faire une réservation de balade ou de restaurant.

Hôtel très bien situé, jolie vue : proche port, centre ville, Hauteville House Accueil exceptionnel, à l’écoute des clients Petit déjeuner soigné Très calme, confortable Merci et bravo à la direction

Checked into our room which was very brown,patterned and small. Looked in the bathroom( horrid blue tiling) to find that it had had a leak and the ceiling was very stained. Asked to move. We were shown4 more rooms, first had a fire exit going straight psst the window, 2nd had a humming sound from the kitchen extractor, was told it goes off at 10pm- not for us, 3rd had a very low ceiling so claustraphobic, 4th we took as it was all getting pretty much of the same, brown. The staff are absolutely lovely all trained to look after you. Gorind was charming and helpful and all staff are a credit to the red carnation group. However if you want brown patterned rooms that have seen better days for a high price then come here. If not, there is better on the island. Also whilst I was there, they had a roof leaking, due to heavy rain,onto the marble stairs leading to the toilets from the bar. Very dangerous and staff had to close this area off after I had brought it to their attention. Sadly I won't be returning to this hotel, as I want accommodation that is better than this. They are on the island as I have stayed in them. Guernsey is a beautiful place with fabulous restaurants and this hotel is supposed to be the best on the island. It isnt

This hotel is 5 stars and felt it. The service was impeccable but really friendly. Everyone was great but the chap on reception (Tom, I think) made us feel both at home and like nothing was too much trouble from minute one. He was great. We soon met Noks when we had curry. Again gave you the all the service you could ask for but was personalble. She would ask after each course if the food was enjoyable. Noks, your service with a smile was enjoyable. Malcolm in the bar was also brilliant. He really knows how to make a cocktail. We did the cocktail making course and that was great way to find out the basics so I can experiement. Again he was super friendly. The food was brilliant the curry was great, the afternoon tea was wonderful, the breakfast was lovely. Litterally no complaints, it was all enjoyable. The room has excellent air con, the pool was really relaxing and the kiddies pool.was great for lounging in. Honestly it was about as good a as gets. OGH is not a cheap place to stay. But feels costly rather than expensive. By that I mean it was worth the money. I would absolutely return.

I cannot more highly recommend this hotel - yes it is beautiful elegant 5* hotel and in a wonderful location but rarely have I found such a committed team who really understand service - Alessandro Piga, the restaurant manager is so attentive and makes sure his team follow his example, we met Pamela and Shamilee who are delightful as is Philli in reception - these are the names I made note of but everyone we met gets it! The room was so lovely. It is so very unusual. Very well done Red Carnation and OGH. It was a big birthday celebration - I could not have wished for such a beautiful stay. Thank you so very much and I wish you all the very best in the future.

As per previous reviews, the staff were obviously well trained and so friendly. They get the right balance between being attentive but not over bearing. Nothing seemed too much for them. The room was very clean and the food we had was first class. Afternoon tea was so delicious. Stewart gave us good information about having a good island coach tour and arranged this for us. Whilst waiting for our lift to collect us to take us to the airport Andrew got us seated out on the terrace so my husband could hear the bag pipes that were playing outside. This is by far the best hotel that we have stayed in and we felt that the staff all got on well together as there was a lovely atmosphere. We are already talking about returning again.