瀏覽用戶對海牙飯店的評價

海牙智選假日飯店議會
4.4/5120 評價
中心區
checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.

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