輝煌水療飯店(Splendid Hotel & Spa)

我預訂的飯店房間的入住者感覺不舒服，無法退房，所以我被騎摩托車帶到了我們的姊妹餐廳。 我很擔心，因為我已經付了房費，但我很高興房間很大。 而且，河內大教堂就在房間陽台前面！ （原本訂的房間是還劍湖湖景房，所以很滿意，沒有任何缺點。） 我在陽台上一邊喝咖啡一邊欣賞河內大教堂，度過了最美好的時光。 唯一的缺點是我們住在六樓，頂層，沒有電梯。 。每天爬上去很累。 。在退房的最後一天，我想知道我是否應該支付小費並託運行李，但我盡力了，哈哈。 只有一把鑰匙，沒有鍊子。因為我是單身女性旅行者，所以我很擔心。 。不過，這沒什麼。 此外，淋浴間沒有水流出。 我在大廳告訴他們淋浴沒有水，請了一位年輕的男工作人員來，但水壓仍然很弱，我無法正常洗頭，所以我只好去洗手間。 所有的工作人員都很有禮貌地對待我們。 辦理入住時，我能夠在回程當天安排出租車，所以一切都很順利。 50萬盾可以換小一點的嗎？謝謝你微笑回應。 雖然花了不少錢選了一晚1萬日圓的房間，但還是安心地享受了一個人的旅行。非常感謝。

I booked this hotel for my family, I called them in advance to check if they have available rooms and if the room has enough beds as described on the website or not. After they received my call, they said I should book the room directly with them because there were not many rooms left, the funny thing is: before the call, I checked on different booking websites and still saw they had the room which I wanted to book, like 2-3 rooms. BUT AFTER the call, immediately all the rooms are not available to book online anymore LOL What a cheap and unprofessional attitude! They put their price on those agoda, booking, hotels, trips much cheaper than their walking room so when they knew the guests would come to their place on that day for that room, they set them unavailable immediately. So luckily, they forgot to close their hotel on Trip.com and that's why they got this review.

The location is great. We used this hotel for a group of students on a field trip. It had everything we needed to make the trip a success.

緊湊型酒店在可以步行到老城區的社區區域，很容易找到好吃的東西靠近湖教堂水上木偶但是早餐要步行到酒店的另一家分店早起很累而且酒店不仔細注意的話有點難找。總的來說，它被認為是非常好的。

Not the cleanest hotel I've ever been in. Stain on furniture and bedding. Quite slow WiFi. Staff was very friendly and helpful.

I mistakenly booked in on the wrong day but arrived after checkin time and they wouldn’t let me change my day even though I wouldn’t be staying in Hanoi that night which seemed a little inflexible but those were the rules. They did offer to hold onto my bags if I didn’t want to take them to the tour I was going to for the next two days but I decided not to take them up on that offer. The room I had, had a window and was pleasant for the price. It is in a ice location very close to the lake. Besides them not being flexible with the dates the staff were friendly. However given their inflexibility on the dates, when I returned to Hanoi two days later, I booked in with a different hotel for two days rather than go back there.