The Westin Ka'Anapali Ocean Resort Villas

The hotel/resort was advertising the property with ocean view with Balcony. To our surprise there wasno ocean view or balcony that you can walk out to. It was a pop out balcony. Talking to the manager did not help either

Beautiful property. Nice Room. However; we paid for a ocean view and overlooked a pirate ship for children. We had no children with us and we were on a Anniversary trip. We asked to be moved and they moved us up 2 stories which wasn’t on the ground floor a improvement but still overlooked the pirate ship not garden or adult pool or ocean because it was blocked by the palm trees. Either pay for ocean front or go for a garden View. Ocean View isn’t worth the price upgrade.

I have been in Ka'anapali three times but this hotel was awful. First day: dirty sheets. Second day: needed a band aid and after couple of calls I was connected to security to get two band aids but no body showed up and I had to drive to buy two band aids. Third day: they took the pool towels from the room without any replacement and I had to spend a long time to get couple of pool towels. Fourth day: there was a baby dipper in the pool the entire day and they didn't clean the pool until next day and the dirty dipper was in the pool the entire time

The property is beautiful, shuttles make getting around easy. The beach is amazing The pricing all over Maui is just ridiculous especially coming from Canada, from charging $6 for a luggage trolley at the airport to $48 for a steak at the hotel. We love Hawaii and the people and understand the cost of shipping goods in ,but this can be a deterrent when looking at destinations, Mahalo

We paid for an ocean view room, and we could not see the ocean at all. The staff/manager on site made us feel like it was our fault for booking through Orbitz instead of directly through them. They did offer to change rooms, but we had to check out and be without a room until we could check into another room with a subpar view (they showed us a picture). We love have coffee/wine on the balcony and we PAID for an ocean view, so this was very disappointing especially since we can't come Maui often.

Overall our stay here was enjoyable. I had read some mixed reviews before going so I was a bit nervous. Turns out none of them were accurate. The Wi-Fi worked everywhere, the staff was great and the hotel in general was very well kept. My only complaint would be that Westin classified our ocean view room as ocean front which turned out to be the first 6 blocks of rooms from the ocean. I paid extra expecting a different view but in the end was still very happy.

Very beautiful views, very clean. Kid friendly! Lots to do, honestly really do not need to leave the property. Staff so friendly and helpful. They also offer a guest lounge and locker room/showers for you and your family to rest. This option was so helpful as checkout is at 10am and no late checkout available, out flight wasn't until 11pm! Because of this awesome perk, we were able to hangout on the property and use the pools, eat at the restaurants and go shower before our flight! Also, they will hold your luggage for you in the bellman area while you still have fun! Also offered if you arrive super early and your room is not ready yet. I do with they had room service, but both restaurants had to go order options available. Parking is tight. You have to squeeze out of your door if you have an SUV or minivan. Wish they also offered a Luau like some of the other hotels do. That was really the only reason why we left the property.

During check in, we found out this was a timeshare property and not a hotel or spa resort. No option for upgrades and room was connected to another room. Occupants next door were very noisy and doors were thin. Poolside was very crowded and loud. No nearby grocery store, restaurants and shopping.