Regrettably, not one of our most successful anniversary evenings out. The hotel and pub itself is well appointed and our bedroom when we arrived was warm and clean. We arranged to have dinner at 7 o’clock and the menu was good and we chose to have two venison pies. Although very attractively presented the contents of the pies were virtually null. Not much Bambi in these. these. We enjoyed sitting in the bar and then retired to bed. No sooner had we got into bed but we were joined by a tribute band devoted to Tina Turner. We love Tina Turner but we didn’t actually want to have her in the room with us. Nobody had warned us that there was live music on and it was such a volume that it prevented a sleeping for a couple of hours. Given that it was such a very cold night -5, we woke at about 3 o’clock to find that the heating wasn’t working. We found that there was a bar fire in the cupboard and so we put that on and that helped a little. The bathroom, although quite modern and clean only featured a shower directly from above without any other kind of shower attachment. Unfortunately, the water that emerged from the shower was lukewarm, the toilet again had woken us in the night because it was continually refilling and one of the buttons that flushes the toilet was obviously broken and hadn’t been repaired. Breakfast next day put us directly next to somebody who we didn’t know there was no spacing allowed, and we asked to be moved into one of the other table areas. This was done, you could tell with a bit of reluctance. When our breakfast which we had booked the night before arrived, they were warmish but was obviously not freshly cooked and when I asked one of the front of house staff for some brown sauce for my breakfast, I was just pointed in the direction of another room to go and find it. It’s a very simple thing, try and delight your customers. If you just stepped through and brought it to me that would’ve been nice that would’ve saved the morning. I don’t like moaning about other businesses. Hospitality is a hard enough thing to do, but there are so many ways of making it better without any extra cost. Unfortunately we won’t be returning to the green man.
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