赫恩登雷斯頓萬怡飯店(Courtyard Dulles Airport Herndon/Reston)

Bathroom drain clogged during whole stay. Spoke with front desk after first night and again the following day and nothing was ever done.

Good location and clean

Great, clean , friendly.

The staff were very kind and helpful. The gym was excellent! The linens were terrible; towels were neither soft, nor absorbent. The bedding was also starchy, itchy, and made sleeping difficult. Additionally, the bedding exacerbated our allergies.

Good area, nice rooms. Stayed for 13 hours, and in that span the fire alarm went off twice. Once at 3:30 in the morning. Both times, we were told by the manager that it was a faulty sprinkler sensor so just more inconvenient than anything.

We had ants in our bathroom. Our room wasn’t cleaned and new towels the first day. The lady at the breakfast counter was incompetent.

My room had bedbugs. Yes, I’m certain they were bedbugs, as I’ve dealt with them before. I discovered some of them crawling around me on the bed upon waking from a nap. The desk attendant, who declined my offer to show her the bedbugs, was apologetic and got me another room, which was bedbug free, as far as I could tell. She also suggested I might be reimbursed, pending approval by management. I later received a corporate email apologizing for the “inconvenience”, but claiming (for the record) that their subsequent inspection discovered no bugs in my room or the surrounding rooms. Who knows whether that inspection actually took place, or whether a qualified person(s) performed it. I’m not upset about the whole thing - though the email left a sour taste. But, on the principle of good customer service, I should have been reimbursed. In any case, I will not be staying there again.

Th experience here was not worth the price. When I get there (mind you, I booked well in advance when there were 5 rooms with king sized bed). I was told there were no more kings available and take a queen bed at the same price. Also, the WiFi is free....but its absolutely slow. In order to stream anything on your devices you need to pay 5 bucks a night per device....This is my last time coming here

No WiFi at all..No response from front desk.