We reserved a room at The Tamarind, a Marriott property in Barbados, for a 5-night stay. The hotel did not appear like the photographs and was quite outdated when we arrived. The tiles were damaged, the air conditioning was leaking, the restaurants were closed, and the food selection was limited. The shower floor was damaged, and mold was present on the doors (and closet doors), the bedding was stained, and so on. When we expressed our concerns to the hotel's management in order to get a refund and relocate, they told us that we couldn't get one unless we spent at least three nights. Why would we want to stay anywhere in such a state? They offered to shift us to one of their sister hotels because staying in their property for 3 nights was unacceptable. We wasted a whole day exploring their sister hotels in order to identify where we could relocate. We eventually decided to shift to Turtle Beach (far nicer- but still old) and spoke with the personnel there about transferring the same night because we didn't want to waste another day trying to get our living arrangements in order, and they assured us we could. We returned to The Tamarind to pack, only to be given the runaround and create even more frustration. Their water taxi was not operational, therefore we spent over $100 traveling when their taxi could have and should have been a means of transportation since it was included in our stay. No refunds were given, Marriott International was unhelpful, and our 6-day vacation did not begin until the third day. The staff were nice, they were the best part of our stay.
翻譯