海德公寓度假村(Hyde Resort & Residences)

我對酒店的服務體驗感到非常失望，接待處的人甚至不會説西班牙語，因為我已經通過 Trip.com 全額付款，他們讓我刷了幾次信用卡，他們告訴我這是保證，它會返回了不一樣的是，有幾個付款，他們打折了我雙，我甚至不知道它們是什麼，因為他們不給你解決的，他們從卡中扣除了什麼，寫一封電子郵件，讓我要求退款，他們還是不回答我，我告訴他們，那裡給我解決的地方，我天一亮就離開了，他們説，當時沒有人退房，他們從我這裏扣了很多錢

Amamos a estadia! Cozinha 100% equipada, itens cama e banho impecáveis, área da piscina linda, novíssima! Quarto e estrutura do hotel aprovadissimo. Única coisa que deixa a desejar é o serviço de praia: cada quarto tem direito apenas a 1 guarda sol e 2 cadeiras. Estacionamento com manobrista disponível, com atendimento ótimo e ágil - valor 25 dólares por dia!

Hola buenas tardes todo en el hotel fue bueno excepto la habitación, la limpieza crítica, el balcón parece que no se limpia desde el 2022 lleno de rectos de cigarro por todo el piso y arriba de los muebles y los muebles del balcón horrible fue con mis hijos y varias losas sueltas gracias

Gusto: Ubicacion, diseno delndepartamento, buena atencion, vista al oceano hermosa, hubo un problema con el aire acondicionado que lo resolvieron en minutos No gusto: Los pisos del departamento algunos despegados, el departamento necesita mantenimiento

Excelente el hotel bello

Excelente

If you like waiting 20 minutes for your elevator this is your place!! Or take the stairs to the 28th floor! No beach chairs available for guests. Mandatory valet but your car isn’t there when you ask for it. Read the reviews before you stay

The property is nice but they have rules for how far up you can move the chairs on the beach. The service for requesting extra towels etc was terrible. No one ever came. Elevators weren’t all working so the wait to get down was long. Bldg has 44 flights so it’s too much to walk down. The parking garage system was great. You scan your ticket and the text when it’s ready.

Booking this property was easy so that was good but upon arrival it was very very busy and the check-in process took almost 40 minutes because of the valet and parking and the fact that valet was the only half to park in the front counter person was only one person so we had to wait quite long. And there were no cards we had to ask for a card they provided us one we finally parked the car with ballet and went into a room. Our room had a big crack in the ceiling and the oven didn't work and there was a bug in our room. It was not the quietest because of the room next to us kept playing really really loud music so that was a little challenging to get peaceful relaxation. The balcony furniture was completely torn apart and definitely needed to be replaced. The TV was not working we had to call maintenance but they were not available at the time we checked in so we had to wait the next day to watch some TV. So we weren't able to make dinner how we would like. Upon checking out we asked to use the same cart and the front lady had the most horrible attitude and she said that we needed our ID I didn't have the ID I did have my wristband from the room she said she couldn't help me and she got very nasty with me and stormed out and asked one of the guys at valet to help me and he grabbed the card for me and I told him I didn't need his help I just need the cart and he stated I didn't need an ID and I just grabbed the card and went upstairs and we checked out. The weather wasn't the best the hot tub wasn't working. Definitely not worth the money we didn't have the best experience here.