SureStay Hotel by Best Western Conway

Great place to stay, clean and quiet. Definitely will use when I’m back in the area.

The staff was very nice and helpful. I got amenities after hours cause I spilled a drink on my blanket. The cleanliness of the room was awesome.

It's quaint little hotel with nice people and good service

Clean nice room . Great people managing the hotel. Great house keeping service friendly at the front desk. I would love to stay there every time I stay at a hotel.CLEAR AND GREAT SERVICE.Great people skills and great service.

We needed a room for one night, so this was fine. Close to where we needed to be. Beds were comfortable. Breakfast wasn’t anything special.

Let me start by saying I dont recommend this place at all it’s extremely shady!!! Please don’t bother complaining. There’s supposed to be no dogs but one wouldn’t shut up and they didn’t care. My biggest complaint was I was charged the ********** fee then days later charged my card for a room. She had asked for my card number for a deposit looking at the card pad it didn’t seem to work so I read it off. I called as soon as I saw the charge. The guy who answered said he would have the manager call this was days ago. Still no call back from anyone! I called my bank to report fraud . They are working on it. If not I will take legal action. That’s $212!!! He said it was a room charge not anything else he checked. I did no damage or anything.

Indifference of desk clerks. Requirement of cash deposit before giving keys they wouldn't explain....lack of wanting to return deposit at checkout

I can't believe that still allowing smoking in this hotel. As a prior smoker I still find it appalling. There was even an ashtray in the room upon check in. Also, the smell was stuck in my clothes all weekend. Luckily I got a great deal during labor day weekend otherwise there's no way I would have paid the high rates. However, the room wasn't that dirty and at least the floors were clean. But the smell was the worst part of the stay.

This hotel was dirty and the staff was not pleasant or helpful. When we called the front desk, no one was available to answer the phone. We had to wait for towels to be washed as there isn’t enough supply when the room is turned over. I do not recommend unless you are in a pinch for a room to stay.