智選假日套房飯店-休斯頓西南/夏普斯敦(Holiday Inn Express & Suites Houston SW - Galleria Area)

My husband and I had a wonderful stay. The room was very clean and the beds are very comfortable. Check in was great the gentleman that checked us in was very friendly and very helpful. We will definitely go back when we are back in the area. Thank you for a wonderful and quite stay..

Have stayed for 1 night. All okay.

Muy limpio, habitaciones amplias, la cama muy cómoda y el desayuno muy completo, de los pocos hoteles que aún sirven huevo en el desayuno, excelente servicio y personal muy amable, sin duda volveremos.

NO AC, No internet, No TV signal Highest price in the area Staff couldn't do any better than "we can have maintenance look at this in a few hours"

Lo bueno. La ubicación, para los lugares a los que fuimos: NASA, House of Blues, Premium Outlets, Galveston, no estuvo mal, el hecho de que esté en una vía rápida, ayuda muchísimo. Lo malo. Realice la reserva por medio de hoteles.com y en el lugar, me hicieron un cobro extra, porque no me creyeron que ya estaba pagado, el gerente nunca nos creyó, solo decía: “en mi sistema no aparece” y nunca nos propuso alguna solución o quiso escuchar, tuvimos que arreglarlo a través del centro de atención de Hoteles.com, quienes sí intervinieron y apoyaron, pero fue algo que se pudo evitar por parte del hotel. Lo mejorable. Sus tarjetas para accesar al cuarto perdían en el mismo día que te la daban la validez y tenías que pasar a mostrador a renovar el acceso. Felicitación. Al equipo del buffet, la comida deliciosa, todo muy fresco.

One of the worst experiences I have ever had. I was staying with a bunch of friends (everyone had families with young kids). Firstly, even after repeated requests, the rooms were not cleaned. Secondly, and more importantly, we were hanging out in the lobby at night (around 11pm), and were quietly playing games and socializing. Not a single person was drunk (none of us drink alcohol) or rowdy. But the person at the front desk was rude and confrontational, claimed we were super loud (we were not), and threatened to call the police and have us thrown out. We decided to go to our rooms to diffuse the situation. The next day we tried to talk to the manager but seemed like she was avoiding the lobby and we couldn’t voice our complaints. We later reached out to her via email, and have received no response at all. Would not recommend this place at all. And highly disappointed to experience this at a Holiday Inn.