休斯頓西凱蒂希爾頓安泊飯店(Embassy Suites by Hilton Houston West - Katy)

The room and breakfast was great!

Prácticamente sufrimos un ataque en la habitación siendo las 4 de la madrugada empezaron a golpear la puerta de una forma como si quería derribarla por lo cual mi hija de 12 años sufrió una crisis no recibíamos respuesta del gerente ni de nadie en el hotel sobre qué había pasado mi esposa igual alterada por el incidente sin poder dormir igualmente a las 11 de la mañana nos hicieron salir de la habitación no hubo ninguna consideración. Nos sentimos muy inseguros toda la noche

Pedí una cuna y nunca la llevaron ni tampoco le. Dieron seguimiento a mi solicitud, cobrar un deposito de 25 dlls por día no es correcto para mi

We enjoyed our stay at the Embassy! The check in process was smooth. The hotel is very clean and the staff are very nice! We loved the happy hour and snacks at the bar! The breakfast is phenomenal! The quality of service is amazing with EVERYTHING! I’m so happy this hotel has kept their quality during these times where the customer service has gone down in most businesses since Covid!

It was spring break so we expected it to be busy. The location was good, lots of great restaurants near by and was close enough the activities we had planned. Here are the things we didn’t like, the pool was crowded and often out of towels I had to ask for more towels 3 times one evening. A dirty towel was rolled up for use with the other “clean” towels, my 12 yr old son used it so he didn’t notice it was covered in what looked like black makeup. I didn’t feel comfortable using the other towels as I wasn’t sure if they were clean. When I called they prioritized our room being serviced. Which was nice. Breakfast was good but on the morning of check out we chose to eat in the dining room rather than take it to the room like we had the other day. My 5 year old was eating and it was 8:58am, they stop serving at 9 but if people are eating they are allowed to finish their food! A staff member came up to the table and took the plate from him! He was even holding it and she pulled it from his hands. I was across the room getting a napkin and was so dumbfounded I didn’t even know what to say. When I told the front desk they just said they would make a note of it. Well that didn’t fix the issue. My son didn’t get to finish his breakfast so when we left and I had to buy him breakfast. One of the reasons we chose to stay there was for the included breakfast

The hotel was very clean, staff was professional and you can never beat the free happy hour drinks and snacks as well as the free breakfast buffet, including made to order omelets. The room was spacious and the AC works perfectly.

Hotel is great! Clean, from the lobby to the room. The pool area could needs to TLC, it’s not visited as often during the day. I would have loved to see other options for breakfast. Overall good stay.

There was bedbugs!, the pool area was not maintained at all! There wasn’t any towels in there (until another guest complained) The $100 meal that I paid for was over cooked, I checked in at 3pm and checked out by 8ish, once I seen the bed bugs I could no longer have my family there