休斯頓俱樂部SPA飯店(The Houstonian Hotel, Club & Spa)

我們在休士頓人酒店度過了一段愉快的時光，酒店內餐廳的服務員、抵達和退房時的代客泊車人員以及前台工作人員提供了令人驚嘆的服務。我和我的妻子非常喜歡情侶按摩後的水療中心和熱水浴缸。按摩是深層組織並且完美完成。

這篇評論是針對休士頓水療中心的。我預約了下午3 點的水療按摩，但我在幾個小時前打電話詢問是否可以將其移至下午5 點，因為我檢查了他們的網站，下午4 點和5 點的時段完全開放且可用。我和水療中心經理麗莎交談，他們對我說話就像我是個孩子一樣。麗莎的態度令人難以置信。她解釋了為什麼即使有空位也無法移動它。我告訴她，旅館業常會有例外和通融，她說這裡不行！然後她提出了一個“明智”的建議，並說“好吧，我們可以向您收取下午 3 點的預約費用，如果您願意，我們可以在下午 5 點再次向您收取費用。”我知道規則就是規則，但對即將花費超過 500 美元進行情侶按摩的顧客表現出惡劣和居高臨下的態度是不專業的。

我是一名旅遊顧問，在最後一刻為客戶預訂了全國冠軍賽。飯店提供的服務無可挑剔，我們的客戶得到了最好的體驗。他以為自己會在比賽前入住並離開酒店，但酒店和設施給他留下了深刻的印象，他在出發參加比賽之前在那裡吃了午餐並享受了令人難以置信的設施。從預訂部門的伊麗莎白到禮賓部的詹姆斯，我們的 VIP 客戶所需的一切都得到了照顧！他肯定會在任何時候去休斯頓旅行時回去，我們肯定會首先將所有客戶送到這裡！

Our stay at The Houstonian was memorable beyond our expectations. The food over the top. We now feel we have a home in Houston and wouldn't stay anywhere else. Employees, every one, treated us as friends.

I would recommend the Houstonian. It’s a high quality property that provided excellent service. You can tell that the staff is well trained. The pool complex was very nice. There was a good variety of restaurant choices from casual to fine dining and the food quality and service was excellent.

庭院和酒店本身都很漂亮。我們的房間很漂亮，可以看到幽靜的樹林景色。床很舒服，但空調無法正常工作，我們無法將溫度控制在 78 度以下睡覺。我沒睡好，因為天氣太熱了。工作人員很友好。餐廳的一些食物很好，但菜單有限而且價格昂貴。這對我們來說是一次特別的旅行——

Very convenient to stay on the premises and enjoy the Tribute wine room, a picnic under the lighted oak, and the club amenities. Meals were delicious. Edward serving us in the wine room was fantastic! So knowledgeable and personable! Kudos to Chris and Mark at the front desk too.

The entire stay was perfect! The Houstonian is rich in heritage and the hotel represents the wealth and historic growth of Texas statehood as well as the influx and cultural diversity of modern day entrepreneurs. The guest rooms felt newly renovated with technical modernization. The attention to detail in design and layout was, as mentioned, perfect. We were lucky enough to stay in the “Bush Suite” which boasts a culmination of George Bush Sr and the connection he had with the Houstonian. Tribute restaurant proved to be an exceptional dining experience. I recommend the Rohan duck with side of jalapeño potato gratin. The Trellis spa offers ultimate relaxation and has a variety of services, as well as soaking pools. The Club is their premier amenity - personal trainers, tennis courts, pools, cycling, yoga, a myriad of wellness classes, not to mention 185,000 square feet of fitness space. If you ever wanted an extra dose of endorphins…you’ll find it at the Club Houstonian. The service was exemplary, to highlight a few; Janet at the front desk, Eduardo/Rene (spot-on execution and thoughtfulness), and Gonzo in the Tribute restaurant, Mason at the bell desk (contagious positive demeanor), and Courtney (amazing therapist) in the spa. There seems to be a lot of tenure at the Houstonian as most of the staff are confident and authentic in their labors. One can tell, the staff love what they do and exhibit the complimentary nature of true Texans.

Great hotel. Don't book a corner room. Not worth it. Book a regular room. Breakfast was great and the concierge was amazing