Holiday Inn Express & Suites Houston - N Downtown

The service was great and the room and hotel was very clean. It’s a great place to stay!

Отличный отель, доброжелательный персонал, хороший завтрак.

服務很好，但是房間很吵。我們不得不搬到另一個房間，但冰箱不太好用，哈哈哈......！我們又換了房間，泳池很冷，不能游泳。

Check in was at 3 pm and they didn’t have the room ready. He told us 10 mins at first but once we double checked he said it was going to be an hour. We left to get food and came back to be told 5 more mins. Being that I had to go somewhere and be ready by 5:30 I asked if we could be accommodated by being put in another whilst we wait. He said no, that we pre paid and I wouldn’t get my money back. But when I said I don’t care about the money I just need a room, he magically had a room. When I brought this up, he said he had a cancellation yet earlier when I had asked the same questions he was sold out. He then brought up my age and said that he didn’t even need to be giving me a room because I was under 21. I responded if age is the issue I had someone who was 21, he then went silent. Overall the man working the front, was extremely rude, disrespectful, and arrogant. I would strongly suggest you fire him, no explanation was ever given on our room.

Very nice and professional staff. The set up of holiday inn is also nice but as far as the rooms go, the room itself smells pretty bad even by hotel standards, i think it has something to do with the AC. The couch our room had some questionable white stains / marks on it that left me and my partner wondering if the bed was also dirty. The smell of the room really turned me off they gotta fix that.