圖恩圖瑞聖誕老人飯店(Santa's Hotel Tunturi)

The service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The breakfast is also good. 服务很好，房间有阳台，浴室，桑拿房。风景很好，周边有几个餐厅可以吃饭。早餐也不错

Wij waren in maart in dit hotel . De aankomst bij de receptie ging niet helemaal netjes . Wij inchecken. Zaten we in een bijgebouw v h hotel . We vroegen waar is dat ? Ja naar buiten lopen en daar is het ergens. Er lag overal sneeuw , en dan met een koffer over het sneeuw lopen en zoeken is niet echt fijn. Mijn man terug en toen liep er een ober mee. Best een stukje lopen . Daar aangekomen geen lift . Dus twee verdiepingen sjouwen met koffers met de trap . Kamer leek wel een soort jeugdherberg. Verschrikkelijk. Douche / wc tegels beschimmeld . Daar wat van gezegd . We konden voor 75 euro per dag naar het hotel ( hoofdgebouw) een beetje duur . Ontbijt in het hotel was prima . Personeel bijna allemaal vriendelijk. Om 22 uur S’avonds ging de bar in het hotel dicht . Jammer er was verder niks te doen . Onze kamer had een tv met 5 Finse zenders . Dat was verder niks . We hebben contact gehad met scanbrit . Echt heel erg slecht behandeld . Bleven zeuren dat we dit geboekt hadden . Maar niet een beschimmelde badkamer . Die na douchen blank stond . Uiteindelijk onze eigen reisagente gebeld en die heeft voor ons een kamer in het hotel geregeld!!!! En zij betaalde het bedrag . Wat uiteindelijk 45 euro werd per nacht . Jammer , wij gaan nooit meer dat dit hotel toe !!!!!!!

Nous sommes venus une semaine en famille. Notre séjour a été fantastique. Les sorties sont vraiment géniales (chiens de traîneaux, motoneige, rênes). On a pas le temps de s’ennuyer. Les activités proposées en dehors de celles incluses sont très bien organisées. Les animateurs Geoffrey et Xabi sont très sympas et nous permettent de passer un très bon séjour. Au niveau des chambres, nous avons eu la chance d’être surclassé avec le studio avec le sauna, la chambre était très sympa, pas mal de place, néanmoins la décoration est basique et vieillotte. Coté nourriture, nous étions en demi pension, la nourriture est correcte c’est basique. Le personnel est très gentil et souriant au niveau du restaurant. Un bilan très positif, le paysage sera le must du séjour

The room was very basic but clean , no one came in from room service during our 4 day stay, so no replenishing of tea/coffee/ chocolate /sugar etc, disappointing . On the plus side the food was good though I’d have liked vegetables too, everything was walkable distance , The clothing we were given to use in the snow was extremely heavy and awkward to get on the bus , so bulky. Over all we would recommend this trip by santas holidays in Glasgow but we would upgrade from the room given

Echoing other reviews, the buffet here is far worse than school meals in UK. I have to say both in quality and selection the food was very substandard. Buffets done well can be quite reasonable for families but we had to eat breakfast and dinner out because we were so disappointed by the choice and food generally not being hot. Who wants to come here and eat chicken nuggets and chips? The rooms were tight for four and our bed was broken so your feet angled down. The rooms were very basic indeed but the shower worked well. There was no temp control and it was very hot despite heating being off. In all, it represents poor value for money.

We had originally booked a room in a hotel, with options on offer. Balcony or sauna (or both). We "settled" for the balcony, more practical with children. When the accommodation was changed, and we were given a €420 refund, we were moved to what resembles a hostel or student dorm. TUI did not let us know that there was such a huge downgrade. The airport is only a 25 minute drive from Saariselka. 25mins does not seem so bad, does it? But when the tour operator brings you on a magical mystery to collect rental equipment (40mins), have a pointless rep meeting(1hr) and drop you off to check in and collect keys (20mins), the time adds up. With travel weary kids and a missed excursion it's not a great start. We missed a €400 excursion with no refund. To not disappoint the family we booked the same tour with a different operator which cost €900. Hotel drop offs and check it. Nobody had a clue what was going on. The Snowflake hotel residence were blissfully unaware as to what everyone else had to do. First they stopped at a hotel and some people had to get off to check in, collect keys and get back on the bus. Then others got off and didn't come back. We then got left outside the student dorm with no info on how to get in or where our rooms are and the "elf" and driver left. Que several minutes of us and another beleaguered family wandering around the building rattling fire exits before we found the main entrance (it was -14°C). Breakfast buffet: Look I know hotel breakfast can be hit and miss. But this was awful. Considering the majority of guests were from the UK and Ireland you think they would cater somewhat to their needs or the needs of kids, who are fussy wherever they're from. The continental selection was just processed meats and cheeses. Tinned fruit and tiny grapes. The hot food was tired looking eggs, boiled mini hot dogs and toast. It was utterly miserable. *After 2 days I would already say we would not come back. The cost just isn't worth it. You don't get what you paid for and you're ultimately let down. For the amount of money paid out you expect everything to be laid out for you and go perfectly. The level of misinformation, bad communication and direction just leaves you feeling it was a big waste of time and money. Dreading Santa on Saturday 😕.*

Probably the shabbiest accommodation I have stayed in for the price. Dreadful food which was left to get lukewarm in serving trays. Curtains didn't fit window, one of over bed lights fell off during night, draughty windows, very shabby indeed. Breakfast on first day a disaster!! too many people, not enough food, scruffy tables that were not cleared quickly, frozen pineapple, stale bread ..... I could go on!! First evening was appalling and inedible unless you wanted kids chicken and chips which were barely warm. Would never stay there again. On the plus side, the scenery was AMAZING, as was the magical day at Santa land.

Booked a family stay at Lapland. On check in there was a mix up with our booking. We are traveling as a big family. Our rooms were separated over different blocks which were not close to each other (10 minute walk in - 20 and we have 5 children). Staying in a different place to my children was not an option. We lost the whole first day trying to get rooms sorted. 1 hour trying to check in. Another hour trying to book more rooms. Putting all our luggage in one room then having to move it somewhere else 3 hours later after agreeing to pay for an up grade just so we could be a in the same block. Shifting our luggage in -20 through the snow with 5 kids was an experience I won’t forget! Unhelpful staff. Would definitely not recommend and would definitely never book anything through TUI again. Upgrade cost £720 to be in the same building which we had to pay after spending 12k on a 3 day break and we was offered chocolates as a goodwill gesture. Our whole Lapland experience is completely ruined. Lots of wasted time and money and lots and lots of tears from everyone for missing so much time. Really upsetting and disappointing trip which we have been looking forward to for so long. We are just completely gutted and so upset with TUI and this hotel!!!! we are frequent flyers and my children have never been separate to sister hotels before!!

If food and standard of hotel facilities amd communal areas are an important part of your holiday then do not stay here. I can not complain about our room. We stayed in the new refurbished rooms in the small kontio building which were of standard that is expected for such an expensive trip. I did hear others complaining about the quality of rooms in other buildings but i can not comment on these. Now let's get to the food. The breakfast amd evening meal buffets are nothing short of poor and by going later on things get worse as the buffet is not managed through the night and therefore gets messy. Took a couple of snaps one night at the food on offer and how it's presented. Now considering how long it took to save this sort of money to go on a once in a lifetime trip I think the food falls well shirt. I did mention this to 2 reps one said they would pass the feedback on but nothing changed and the other toon my name and stated she would go through a form with me but I never heard anything since. There were many magical moments in this holiday but fornwhat you pay I'd advise to stay elsewhere and even go self catering as we were forced to eat out due to my daughter refusing to eat in the hotel and we found some nice places to enjoy. The hotel communal areas are old fashioned and the gala night well don't bother. A group of us went to the aurora platform in the hills instead of staying and decided to go out together as again poor food amd decoration for a gala night amd definitely not what it looks like on the pictures well maybe 30 years ago.