因特拉肯飯店

We had booked three rooms ata very high price for a 3 star hotel (~ 280 CHF) to stay there in first half of June. After checking in we were shocked to find that one of the three rooms was around 60 % of the size of the other two rooms and there was no Air conditioner.( yes, you heard it right- no A.C. and Interlaken is hot in summers especially during the day). When we contacted the reception, they just refused it first and later said, we have provided you with two beds and that was your booking, we don’t guarantee you room size. The reception was extremely rude and when we contacted the manager on phone she after arguing for 10 minutes offered us a bigger room at no extra charge for the next day of stay to which we agreed as there was no other option. Then the next day the person at the breakfast was again super rude and had an unacceptable attitude problem. The same day when we contacted the reception for change of room to the bigger room as promised by the manager but he just refused to do so or asked us to pay extra price for that. This receptionist was worst of them all as he just refused to listen to us and had no idea what hospitality is. The hotel has a very poor staff and had a differential attitude towards Indians. They were extremely rude and it all spoiled mood to travel. I would suggest nobody to book this hotel ever. They are a big bunch of liers and don’t know what hospitality is. I would suggest them to be gentle and kind which is the primary rule of hosting somebody.

我和我老公此行是一路從意大利玩到瑞士，期間住過超過8家酒店，而柔斯利酒店是我們住過最棒的酒店！所以我必須從多個角度給其他旅客一些推薦，柔斯利真的太值得選擇了！ 1.酒店位置：坐落在因特拉肯，到格林德瓦，少女峯都很近！來之前有在糾結住格林德瓦還是因特拉肯，後來還是決定選擇因特拉肯，因為這個小鎮很值得一逛！通常去少女峯再下山也就六七點，那麼之後的時間在小鎮上逛逛是非常棒的選擇！而且酒店距離火車站非常近！走5分鐘就到了，給我們緊張的行程多了一絲安慰。 2.酒店設置：真的有被瑞士的酒店服務美好到！酒店的餐廳是免費使用的，提供免費的茶，咖啡，水，微波爐等等 你想在這兒做飯都是完全沒問題的！而且餐廳環境很小資安靜。我們去的第一天剛好下雨，在超市買好食物，在餐廳用餐，伴着下雨聲，真的很有情調！房間我們住的是閣樓那層，雖然不大但是非常舒適，所有物品擺放井井有條，小窗戶向外望去就是美好的因特拉肯小鎮的景色，那種恬靜我到現在都難以忘懷。 3.交通：很讓我們驚喜的除了這裏距離火車站很近以外，還有就是因特拉肯小鎮的免費公共交通！check-in的時候前台姐姐就給了我們一張票，因特拉肯公共交通全部免費或者折扣！這就省去了我們購買公交的麻煩和額外開支，而且換現金也是有手續費的折扣的，太划算了！ 4.服務態度：這是最棒的部分，所以放到最後說！應該是一家子開的民宿。最熱情的Louis老爺爺，跟我們聊天，送我們免費早餐咖啡和牛角麵包吃，而且鼓勵我學西班牙語哈哈！他還送了我們自己製作的瑞士的景色圖片和視頻資料，能看的出來他是真的熱愛這裏！一對夫婦，姐姐是葡萄牙人，哥哥是巴基斯坦人，對一切注意事項講的不要太詳細哦！說的太清楚了，以至於我這麼愛提問的都沒有問題了！小tips拿着他們給的那張卡，很多娛樂項目也是有折扣的！前台姐姐還幫我打電話預訂皮划艇！在這家人身上，我感受到了他們對這裏的熱愛和滿足，以及對國際友人的熱情和包容！ 實在是太推薦入住這裏了，這裏不僅僅是你的驛站，更是一個溫暖的小家！住它！

尼斯外觀酒店,缺乏服務我對這家酒店的期望很高,因爲名字和價格,感覺它也沒有達到。房間很小,但非常好的房間特色和美學都很棒。景色很棒,牀很舒服,我喜歡枕頭菜單。客房服務也很棒。好的食物,送貨的時間也很棒。不太好:我們房間裏的“空氣系統”整個時間都沒有工作,他們甚至可以和酒店員工進行持續的戰鬥。在我們逗留期間,它從未得到解決。當我們把它拿給前台的女士時,她告訴我們應該打開窗戶。我每晚沒有支付350美元被告知“打開窗戶”,而我也不是那種睡在房間裏的蟲子睡覺的愛好者。我們確實設法爲房間弄了一個風扇,這確實有點幫助,但態度不受歡迎。此外,我們沒有在那裏時,客房清潔沒有插電,所有東西都要在我們的房間裏充電。其中一個物品是我的電動牙刷,它已經死了。甚至在把我們的房間鑰匙完全從牆上取出來的時候。我發現這是非常不能接受的。我們精力意識很強,但如果我留下東西充電,那是有原因的。也是在我們結帳那天,客房部早上8點走進我們的房間,看到我丈夫赤身露體地走出淋浴。位置還可以,不是超級方便,總體來說是美麗的酒店,但工作人員需要一些關於如何服務和溝通的主要培訓和客人一起

Beware On booking this hotel I was looking for something pretty within the Interlaken area for myself and my daughter. I am a seasoned traveller with a lot of experience and have stayed in many hotels ranging from 3* to 5*. As long as the property is clean, functional and provides all the things noted or that I’ve paid for, I’m happy. I have got to say that this is the worst hotel I have ever been to and the customer service is absolutely shocking. First of all, when I arrived I had to take a second look at the picture of the hotel I had because it looked nothing like the one advertised. Pictured is a pretty building with what looks like a little cafe outside with pretty umbrellas. The hotel is down a little side street and underneath there is no cafe but two Indian restaurants. The signage says Tandoori restaurant and these signs are mysteriously missing from the pictures. Now, being from the UK I particularly enjoy Indian food but I do not want to sleep above two noisy restaurants and when I went into the hotel the smell of Indian food permeated all the way through the building and into our bedroom which was quite nauseating. Through the hotel, it was evident that cleaning is not a priority. In fact, I wonder if the carpet has ever been hoovered at all. There were bits of debris everywhere. Shopping trolleys littered hallways along with empty alcohol bottles that had not been removed or cleaned away. Inside the room it looked nothing like the pictures online and the floor was dirty, there was a stain on the bedding sheets and sticky residue on the doors. In the bathroom dirty toilet roll had been shoved through the lock hole and the bottom of the shower curtain was black, mouldy and thoroughly disgusting. How the owners can get away with advertising this on a well-known and trusted site is beyond me and how it has got 3 stars is baffling. I immediately contacted booking.com and sent the pictures. They spoke to a lady on the desk who I went to see and requested a refund. The receptionist said she would have to speak to the manager. I came back half an hour later to find that the manager refused to give me a refund and there was nothing they could do. Basically, they don’t care. I went through the reviews and found I’m not on my own. I spent the rest of the night trying to find another hotel as I was not prepared to stay in that state. I found another 3* hotel which was wonderful, less money and ten times better than Hotel Toscana. I hope that nobody has to go through what I did and lose all their money on this dreadful hotel. The owners do not care at all and are basically ripping people off. I lost £1500 for 6 days. I am taking this further as I do not think it is morally right to have this place advertised with false pictures and classed as a 3-star hotel given how dirty and badly run it is and for the prices, they are charging.

I stayed here in August with two friends - we loved our room and were fortunate enough to get a balcony and view of the mountains - not that we stayed in room much as there is so much to see around the area ! But it was beautiful to wake up to ! Like the previous reviewer I was a little worried by some previous negative reviews ….. but be assured Hotel Chalet Swiss is rustic and charming and spotlessly clean and the staff were all wonderful - from front desk to kitchen staff We had a family room / triple room - and as it is chalet style - yes it will be an older style - but very clean and good shower and the beds were very comfy and they provided fans - it could still be hot but most people could open windows for breeze .. we didn’t only as mosquitoes seem to love our pale Northern Irish skin 😂 The breakfast was lovely and the ladies serving ( or organising some guests who seemed more clueless at moving around a small buffet space !) were brilliant ( they accommodated my need for oat milk as I was staying for 6 days which was so appreciated) the breakfast had a large variety of cereals , fruit , fresh bread and croissants and bread for toasting and lots of jams or spreads , cold hams and cheeses and scrambled egg and a coffee machine ( for those that say there wasn’t enough variety we were there for 6 days and even me who was more limited being dairy free - was still very happy with my breakfasts - and view from breakfast most days …. Now I’m home my own breakfast feels inadequate 😂 The staff were very helpful and the guy we were speaking to ( might have been the owner ?) on our last day was so interesting with a wealth of knowledge of the travel industry and changes he’s seen - sorry we couldn’t have listened to more of his tales ! ( the hotel also accommodated us checking out in am and providing left luggage storage before catching train back to Zurich in afternoon which meant we could make most of our last day ) The hotel is very convenient to Interlaken West - ( even with cases !) and also very handy to a Co-op supermarket which became our place to stock up on food / snacks for lunch - en route to the train for that days adventures . You can easily walk into Interlaken from the hotel but I highly recommend walking by the river ( it’s turquoise and you won’t believe it till you see it !) which takes you all the way to Interlaken Ost train station and to Harder Kulm All in all we loved our stay in Interlaken and would highly recommend this hotel !

雖然不是大品牌連鎖 但是很喜歡這家酒店 來因特拉肯住這裏覺得有驚喜 首先地理位置非常好 位於兩個火車站之間 離商業區很近 走出去就是 完全步行距離 門口還是滑翔傘降落地 每天裸眼看他們跳傘🪂 哈哈 附近好吃的餐廳好多啊 離火車東站很近 步行大概八分鐘 完全無需打車 早餐餐廳雖然衹有一位阿姨在招待 但她人超級有禮貌超級nice 咖啡喝完了會問你是否還需要再幫你做 早餐選擇不多但是該有的都有 前台也都很親切 就是很棒的服務很好的體驗 哦 對了 除了房間地板有吱吱嘎嘎的聲音 不過住了幾天也就習慣了 😂

Stayed 4 nights in a junior suite at the Royal St George’s in Interlaken. Modern decor room with a seating area + two seater couch. Furniture shows some wear but overall comfortable. Bathroom was clean and spacious with standing shower stall and a separate bath. Breakfast spread was decent. Service staff were earnest but not sufficiently trained. We arrived at 630am for the start of breakfast and the service staff said they were expecting a large group that morning and insisted we could only be seated at a section without windows. As a paying guest, I did not appreciate my business was deprioritized for group travelers. As it turned out, when I left at 7am, no groups in sight as yet. Reception and check in staff were brilliant and special mention to Sebastian who was helpful with information on the area including dinner reservations, arranged our speedy check in and check out. He’s the top employee. Hotel location is a brisk 5mins walk to Interlaken Ost or 10mins stroll. Will return.

The hostel is very clean, with a cozy well equipped kitchen and nice bathroom, which also provides shampoo and body wash. Every room has a sink so you don’t need to head outside every time. There is also a terrace for eating. The bed frames are quite noisy, but you can easily use noise cancellation earbuds for some good sleep. Overall, it’s a very good stay.

中心位置。離因特拉肯Ost火車站走路10分鐘，邊上餐廳超市都很多。 此次瑞士之行訂的都是有山羊標誌的酒店，類似酒店評星一樣的標準吧。和其他家酒店相比，房間太小，兩個行李箱攤開就幾乎全滿了。衞生間倒是還不錯。房間的其中一堵牆剝離，不懂為什麼沒有處理，這算是我這趟行程目前最差的房間了。配套還不錯，屬於麻雀雖小 五臟俱全那種。Wi-Fi沒能連上。 其餘都好，不管員工服務還是早餐，都很滿意。適合旅遊短期住宿。

We stayed 3 nights . The hostel location is a best . It near to Interlaken OST . Nearby with Coop supermarket . Staying here u will feel young and vibrant as hostel full of people . We do enjoy our stay, especially we can enjoy food in the same pantry @ level 1. Sometimes we do share our food . Example I bought extra eggs from coop, I can offer to someone / couple . It’s really good culture of sharing food and not waste it . The stay include hotel breakfast . Location - best . I prefer staying in interlaken OST instead of west Breakfast- good . With bread, yogurt , hams, eggs . Personally I loved the chocolate drink Room- we are lucky to have a double room with own bathroom . Our room is corner room, it bigger space for me to put 2 luggage Noise - yes. As it’s near the train station. To us, it’s ok even the windows is open during night time . As there’s no aircon or fan in the room Bathroom- standard . U need to prepare your own toiletries. Except the 2 in 1 bath shower/ hair Towel - yes u can change your towel with hostel counter staff Hair dryer - upon request . Do put deposit Ensure you made your own bed. Tidy the place .