奧蘭治縣機場中庭飯店(Atrium Hotel Orange County)

The place was a nice place to stay

When we checked in, the front desk told us we had to pay a “deposit” after I’d already put one down towards my nights stay. This was NOT clear on this site and when we asked why we needed to pay that, the front desk guy said “we could stay someone else if we wanted” which was super rude. The room was unkept at best and there were people running through the halls in the middle of the night yelling. The only positive is the location right across from the airport and the fact we only booked ONE night.

Pictures must be from 20-30 years ago. Definitely not as advertised. Bar was closed, restaurant closed except for breakfast. Room was small from the tiny beds to the tiny tub that fills when you shower and the bathroom was dirty. I found at least 2-3 prior occupants hair in the room.

The property is in need of overhaul. There are too many things to list. on few things Pluming, air-condition thermostat, staff on vacation so they have no back up plan, no breakfast services, the shower water flow not working, the nobs are old, and not functional, is a shame because is a very good location. I booked two rooms, and we had to leave the property, my one old child got a cold due to cold room, at a temp, of 42 degrees, and the heater was not working. The technicians needs to be trained that do not leave unless the problem is resolved. The next day my family and I and our guest from Germany, waited for four hours to speak to the assistant manager. she was very nice, however the duty of care was not delivered to us. The hotel failed to act in a way that the care owed to my family and I. We had two days to stay and our guest lost the opportunity to visit, my child got sick, due to technician stated he will be back and he never did, and the hotels actions or lack of it, was the breach of delivering the service promised. Not fair.

This place is more like a Motel 6, maybe even less than that. I was “hotel catfished” for sure. This place is not as advertised on their or *******’s website. My linens were dirty, the curtains were all scratched up, the furniture was dirty. The check in staff was friendly but the check out staff (young lady) provided terrible service wouldn’t not even help me get my refund. I want all of my money back. No one should have to stay in such accommodations. This place is an embarrassment to the Orange County community.

Parking situation is the only major issue. Once you get a parking pass you have to take it to the front desk. If you dont, you are on the hook for $24 for just over an hour. They dont tell you this at check in so you have to repark, walk back to the front desk, which is not close and then back to your car again. Wasted 15 mins

The gentleman at the front desk was very helpful and accomodating. Our stay went well, no problems. Rooms as described with photos. Safe place. Rhe rooms were as described. We stayed in a standard double bed room. Did not know what to expect for bathroom, but it was updated and clean with a small shower. No fridge/no microwave. Room has A/C and heating unit - makes noise, but works well. No frills room, looks nice and has what you need. The beds are comfortable/clean sheets. Hotel self-parking is available, but not free. Great stay, would stay again.