The worst hotel ever!
They had allocated my room in the basement floor. It had 2 windows with frosted tint applied to it. I opened the window and right next to the window was a metal stair case!
I kindly asked for my room to be changed to another floor but I was told that I had paid for a basement room?? Then they sent to customers relationship and looked at my booking like the previous had done and wasted my time by saying the same what the previous person said and to clear this mere was no option for what floor I would like to be allocated . It couldn’t sound more ridiculous so I decided to book a real 5 star hotel Hilton bomonti and checked at this hotel less than 30 minutes from
Checking in. Robbed me I would expect a refund for misleading
翻譯