微笑飯店(Sorriso Hotel)

Hotel super bien placé mais vieillie très mal me propriétaire n est pas décidé de le rénover il est dans le même état que il y a 7 ans même pire la piscine verdate et les moquette sale . Bref dommage car bien placer en face de l arrêt de tram

I booked this hotel thinking it is a 4 stars hotel, but it was not. The room was dusty, AC did not work, safe was broken, bathroom had mold in the shower and wash table. In addition, we were not informed of the construction that is being done outside the hotel. Therefore, we had to drag our bags, and no one helped us to take the bags upstairs. Guests were too noisy and no one asked me to respect others' requirement to have a peaceful breakfast. I decided to checkout two nights after (original booked for 4 nights) and sadly I forgot my Airpods Pro in the room. I called the hotel and I informed them that I forgot the airpods in the room and they should call me if they find it or not. That did not happen, The lady responded "ok ok" and hung up right away. This was the worst experience I had in istanbul and never again. Shame to call yourself 4 stars hotel.

Rooms are clean .location is perfect but room size is small breakfast is in very low quality.people in this area can have better options in this price.i wanted to make a tea in the room by kettle but when i look inside the kettele i prefered to donot drink tea iside the room.only location is good.

The staff was very helpful, but the facility part like the sauna and jacuzzi has a misleading information, you have to booked and paid to use these facilities.

An excellent place to stay. Easy to reach all historic areas. The staff is professional, helpful and speaks English.

Hôtel bien situé , les chambres sont propres et bien entretenues, personnel accueillant et sympa , petit-déjeuner buffet à volonté acceptable mais toujours la même chose, piscine vide a cause de la pandémie, on trouve des distributeurs de gel hydroalcoolique partout.

The hotel staff are so rude. The food was dirty abs had insects and flies. Customer services is Zero, the cleaning staff stole 4000$ from my purse while I went down to take my breakfast. I asked for the manager for three days no manager came to file a complaint. English skills is zero. No way to communicate with anyone. Definitely NO

This hotel is one of the worst hotels I have ever seen in my life. We stayed there for one week me and my friends. My friend left her purse in the closet and went down to the breakfast for 20 minutes. They stole 4000 from her purse and left the Turkish money and the credit card and the passport which were there. We complained to the front desk and ask for the manager to speak to. For three days asking for the manager and never showed up. Bad attitudes and no respect to people at all.

Very good and helpful the personal.