Residence Inn Jackson Airport/Pearl

I have stayed at this location for a couple weeks outta every month for almost 4 months and I have ALWAYS been BERY SATISFIED here!!!!

One of the main reasons we come back to this specific location is because of one of their front desk associates - Sam! He makes it pleasurable and feel like a home away from home!

The cleanines, quiteness, and the Manager who was excellent in Service

Overall it was a lovely stay. Clean, quiet and accessible to the freeway.

Friendly staff, clean rooms, close to places to eat and easy access to the I-20.

I have stayed here mary times but wasn't happy with the stay this time, love this hotel, 1st ,I was put in a handicap room and wasn't told about this ,some of the things was broken, cabinet door, 2nd ,I had to iron a shirt and the iron mess it up with some black marks, 3rd ,I am not a small guy and the tub was to small, but I love this hotel and will continue to stay there

The hotel was outstanding I would recommend it to anyone going to Pearl

This is a new property so everything was clean shiny and new. The people made it great though. Sam was working the front desk when I called and conducted my check in. He was delightful and thorough.

The housekeeping staff were beyond unprofessional and rude. Confrontational when asked to do basic services. Angry to be at work yet obviously need the employment. My stay was personal/business related from Dec.21.2023-Jan.4.2023. The building is relatively new, but the half cleanings from housekeeping will surely age the property. It’s really sad, across the board, housekeeping and a few employees can literally ruin the reputation of a property. I frequently visit properties throughout the Jackson, Madison-Ridgeland and Pearl area for over a decade and it’s the same behavior. And these properties wonder why they can’t get max vacancy.