耶路撒冷大衛城堡(The David Citadel Jerusalem)

Hotel is in an excellent location next to the old city of Jerusalem. However, customer service and experience can be better.

Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.

Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.

Chambre très sombre et très bruyante trop dommage pour un hôtel aussi luxueux

This hotel is very dated and needs updating other than rooms that have been other than air con and pillows.. The common areas are really dirty and unpleasant. Pool furniture badly ripped and stained. Filth on floor that is still there days later. Rooms were upgraded as air con was terrible in first rooms. Noisy still in suites, meaning impossible to sleep with it on. The pillows need throwing away. It is unacceptable how dirty the pool in particular was, though dirt in other areas remained too. Staff seem oblivious.

I was completly disspointed about this hotel, its supposed to be a five start hotel, is a pretty expensive hotel more than 550 per night. The rug was diry on mi arrival, the courtins had wholes on them, the bed was badly done, you cpould not turn of the light completly in the room, the AC stoped working in the middle of the night. I do not reccomend staying here, and more under that price.

The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.

The staff was very rude and at times lazy (e.g. not ordering our car to airport or offering to help us with luggage). The location is great, but dealing with the staff was a nighmare and ruined the trip to Jerusalem for my fiancé and myself. The hotel rooms themselves are also a bit run-down (had the junior suite) for a 5 star hotel.

The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.