南太陽金礁城飯店

Welcomed by friendly staff, our family stayed in the Nile Suite. We enjoyed Beautiful spacious rooms with on suite bathrooms. Lovely vintage style bath tubs. Two king size beds, an entrance area with dining table and lounge. The reservations staff assisted us with a cot for our 8 month old baby. Bed linen felt soft, fresh and the cushions were comfortable. Room service was quick. Close to a variety of restaurants and entertainment including a cinema. A peaceful evening was had with no noise. Im a florist so would have loved a fresh flower display in the lobby and an Orchid or florals in the suite. We loved the access to the theme park, it was good family fun making this hotel extra special. Thank you Gold Reef City Hotel team, we cant wait to visit again!!

We were moved from the Theme Park Hotel to the ****** Hotel after complaining about the hazards of the refurbishment work underway and workers on ladders staring in at our bedroom window. After a very mediocre dinner at the buffet-type restaurant, we were shocked to discover there was no running water in our room. Despite assurances that the problem would be rectified by 11 pm, we still had no water by the time of our checkout the following morning. Our request for water to be brought up to our room was ignored. It was appalling to have no flush sanitation and no shower before our impending departure for an international air trip. Considering the lack of water to clean crockery as well as the non-the ability for the staff to wash their hands, we were apprehensive of eating the breakfast which was included in our tariff. We turned away in disgust after seeing a filthy piece of cutlery at our place setting . We asked to see the manager, rightfully expecting not only an apology but also a refund - We were told no one in a senior capacity was available. But we would receive an urgent follow-up email. To date, no one has contacted us, despite further follow-ups from me. How appalling that a hotel could rip tourists off like this and not have the courtesy to even acknowledge a serious complaint. Its a travesty that these hotels can claim to be in the "hospitality" industry. Nothing hospitable about them at all. A score of one is too high.