This place is beyond terrible. They treated us like criminals when we paid in full and our booking was confirmed. We had family come up from KZN and we decided to join them at the guesthouse for one night. We booked via a well known booking platform, paid in full and received both the payment receipt and booking confirmation. On arrival at the guesthouse, Zodwa met us at the car and we were called to reception. She then instructed us to go to an ATM and get cash to pay for our booking because according to her there was a problem with her system and our booking was never captured in her system, however, she had received the email from the booking platform as she greeted us by name when we arrived. We then had to call the manager, Samantha, who was not prepared to assist or do anything to try and resolve the issue and the onus lay on us to call the booking platform. We were extremely frustrated and refused to pay a second time. I then called the booking platform to try and resolve the issue and during that time Zodwa took it upon herself to call armed security guards and instructed them to remove us from the property. She was shouting in the background and I was not able to hear what the booking agent was saying, despite us asking her to keep it down, she continued. I had to shout at Zodwa to ask her to be quiet so that I could continue my phone call. The booking platform was friendly and helpful, and confirmed that they had in fact made payment to the guesthouse but also mentioned that they had a few other instances at the very same guesthouse where guests were refused check in. The attitude of this establishment and its staff is absolutely disgusting and completely unacceptable. We are living in unprecedented times and at the very least we would have expected them to have integrity. The bottom line is if the guesthouse is not willing to accept discounted bookings via various booking platforms, they should remove their listings altogether. Zodwa and her manager Samantha were very quick to call armed security, but had no inkling of assisting us with resolving the issue at hand. What an absolute disgrace that Claire's of Sandton ruined our entire weekend and also the limited time we had to spend with family, never mind the trauma of the incident.
翻譯