海洋別墅烏龜灣飯店(Ocean Villas at Turtle Bay)

The location is great, you are just a few steps from a beautiful beach. The Villas are very old. They are not part of the hotel, so you can not use all hotel amenities. You are allowed to used the hotel restaurant and to rent chairs at the beach (which are complimentary to hotel guests). They do not have daily housekeeping, and they were not very clean at day 1. Villas need to be fully renewed. PD: The hotel is completely renewed and looks great.

Wir waren sehr mit dem Studio zufrieden. Die Kommunikation mit den Zuständigen ging sehr gut. Sehr freundlich und entgegenkommend.

Do NOT stay at the Turtle Bay Villas, stay at the RESORT. Please save yourself. It’s a complete rip off compared to the Resort next door. Villa is a really misleading word. It’s really dinky it feels like a cheap cheap apartment. There are no amenities you don’t even have bottled water waiting for you just a huge old binder of rules. The whole complex feels cheap it’s just terrible. The resort next door is just amazing and perfect and there’s no reason to come over here if you don’t stay there. The biggest problem is their nightmare customer service. If you have a problem they do not answer their phone…my pregnant wife and I couldn’t reach them for 30 hours and when I finally did I was of course stern. Didn’t curse at them but I did mention legal options for the horrible experience thus far. No one WANTS to do that but we just feel helpless and have no one other options. The rep Gina instantly played like she was the victim, weaseled her way into blaming us for not calling enough times, and screamed and shouted at me on the phone. I had to de-escalate when normally it’s the customer service rep who de-escalates. Ridiculous. Within 2 minutes on the phone called me a liar when I said I called and left voicemails AFTER I sent proof. Save yourselves there is no value here, the resort next door is cheaper.

I do not recommend this property, I messed up thinking you could use the pools at the turtle bay resort but you cannot, they have a pool and hot tub although the hot pub wasn’t working. You dont have much time to do anything but eat and swim for a bit and same thing in the morning so If you stay make sure it’s for more then one night. There’s always a wedding after part right outside so it’s very loud through out the night The list of things they want you to do before leaving this place is crazy, you have to clean everything and wash the towels It’s all overrated

This was our second time staying at the Turtle Bay properties, but our first time staying in the Ocean Front Villas. They were fantastic. The communication from the time we booked all the way up until check in was great. The villas themselves are plenty spacious and gave our 4 person family plenty of room. The grounds are beautiful and well maintained. The pool is nice. The locker with all the goodies to use at the beach was a huge hit for our young kids. Turtle Bays property is incredible. If you've never been to it or stayed here I highly highly recommend it. From the beach area, to the hotel, to the pool and restaurants, the hiking, it's everything you want in a Hawaiian vacation. Unfortunately, after the remodel and renovations, staying in the actual Turtle Bay resort is not going to be an option for us. The renovations are absolutely incredible, but the prices are now outrageous. Definitely recommend staying at the Villas instead. They're more spacious, gated parking, etc. While still not cheap, their prices are much better overall. You can still use the beach and eat and walk all around the Turtle Bay properties. You can't use the pool (even though my 6 year old went down their water slide several times). Overall, our experience with Ocean Front Villas at Turtle Bay was top notch.

Great studio condo. Perfect location. Has chairs, snorkeling gear etc… perfect getaway

It is great location but our Condo was disappointing. It obviously hadn't been updated for decades and was in need of new furniture, paint and repairs. The towel rail came off the bathroom wall the first time we used it, the furnitue was banged up and the lamps and overhead lights were in a state of disrepair. Considering the price it was unacceptable.

Great location and beautiful beach. Condo we stayed in is dated, furniture is old, no full sized fridge or dishwasher. Overpriced compared to others we have stayed in. Would recommend the hotel if you want to stay at Turtle Bay, and btw the area is beautiful. Lots to do and see.

The view and. Location is great. The furniture and appliances could use an uplift and the amenities are limited. The hot water runs out if you have more than one person