Protea Hotel Kampala

So calm here in busiest part of Kampala

Attended the Swahili night and when picking the tong from the buffet for chapatis I got burnt as the tong had been exposed to heat from the hot plate. The disappointing part was how the lady standing at the station took it very casually and said "I will tell the chef to remove it" not a care to offer first aid. I went to the table I was and asked the waiter for some ice to on my finger which he brought.I explained what had an happened and asked him to call me a supervisor/manager.so that I inform him of the risks such lapses can cause, he came (can't recall his name) and apologized and casually left. The pain was intense, I did not enjoy the experience and the nonchalant attitude of the staff made it more unacceptable. Settled the bill and left. They seemed more concerned of the payment than the affected guest's welfare!

Noise during the day from a nearby construction and a night party during my stay on Thursday. Housekeeping should provide dental kits and shower caps daily. The rooms could also benefit from a fridge to keep drinking water cold, provide slippers and a robe. I however love the attendants at breakfast, the front office and my taxi driver - Amir.

Fuyez cet hôtel horriblement cher situé face à une route qui circule et surtout une boîte de nuit! La musique est à fond toute la nuit avec enceintes donnant sur l'hôtel et vitres en simple vitrage. Je ne comprends pas d'où viennent les 4 étoiles? 150 euros la nuit pour une personne pour ça... c'est honteux! Et aucune autre chambre soit-disant de disponible pour changer... mon séjour avec mes rendez-vous d'affaires a complètement été raté....

Do not resolve issues promptly. Careless and dismissive approach to the most basic requests such as non functioning TV. The reception area is small. The view from shared balcony is good and calming. It didnt seem very walkable to any other resturants or shops.

The only positive thing is that the staff is welcoming and professional. Apart from that, I'm still wondering why would Marriott associate its name with this hotel. The cuisine is less than acceptable, and the mattress was so uncomfortable that I literally had to sleep on the floor for my last night. Apart from that, if you are a smoker, avoid this hotel at all costs. You'll have to leave your room and go to a special space full of mosquitoes and other insects just to have a smoke. If you try to complain about it, the reach of the staff will surprise you, and you'll be rudely answered that there's nothing they can do for you. Don't believe when they tell you that it's by law because in other places, you can smoke freely in open spaces. It seems like it's their internal discriminatory law against smokers.

Great hotel, beautiful ambience, but the thing that makes this such a phenomenal experience are the amazing and professional behaviour of staff. Everyone is incredibly helpful and generous with their time and advice and due to these, my mother and I had an awesome stay. Everything was perfect. Our stay was only supposed to be a 3 nights stay which didn't start great but thanks to Swalik and his care, support, fullfilling my mother and my needs, we decided to stay for another 4 nights. ( This holiday in Uganda was supposed to be split into different hotels for different experiences). As it was a very hot day, 30°C, he immediately brought us a mini fridge in the room, enough tea bags & honey (my mum is a tea lover), it was the little things that were needed and Swalik ensured the clients needs were met. We were suppose to check out on our last day, but we enjoyed our stay so much that we extended it for few more nights. Swalik was always smiling and welcoming us whenever he was at the check in desk or at the hotel entrance duty. He went beyond his time to help us feel comfortable. Patrick was another member of staff who was very helpful and could not stop making sure everything was fine. Samuel, Nicholas and Esther, their managers are such experienced people and both their help and knowledge were amazing. We will miss our chats!! Additionally, the room was immensely clean and spacious. Excellent relaxing place in the balcony area, best house keeping services. Could not fault anything. Thank you Sharon and Barbara for everything. You were wonderful ladies, always happy to see us and fulfilling our needs. The food was excellent. So much variety in the breakfast buffet, up to the point, the chef in charge, Manoj went out of his way to cook what you wanted to eat if you fancied something else. Every morning there was a couple of chef's special dishes but the "Poha" and the freshly cooked "Pooris" were out of this World. Manoj, you went above and beyond for us and we are forever thankful for your care and support. Godfrey the chef was amazing too, he went out of his way every morning to ensure we had what we needed and also the type of egg one wanted was cooked to perfection even with a busy restaurant every morning. Jasper in the restaurant was always smiling and welcoming and so caring, always made sure every need was met. He is a credit to the restaurant. Derick, thank you for the lovely coffees you made for me in the mornings. I shall not forget them as I restarted drinking coffee after 15 years! They were delicious. Manoj, you have a fantastic team and a big thank you to you as well for everything. What makes this hotel great is the staff who are extremely friendly, approachable and go out of their way to help no matter what kind of day they have had. In a nutshell they're beyond professional. The whole experience made us feel like we all became a big family. We loved this hotel so much. One of the downside was that this hotel