生命之樹飯店(Tree of Life Nature Resort)

En deux teintes…. Accueil on ne peut plus froid. Suite a un mariage en cours lors de notre arrivée , nous avons été contraint de rejoindre une salle de restauration rideaux fermés,sans lumières… nous avons été forcé de déplorer un endroit sale avec un service inexistant. La chambre reçue sale et vetuste. ( pour une suite familiale, notre enfant s’est vu recevoir un petit lit rouillé avec un matelas de 3 cm d épaisseur. Sdb sale, peinture arrachée,etc) Après avoir fait part de notre grand étonnement et déception, car nous n’avions pas vu ce genre de prestations lors de la réservation, le personnel nous a compris et donné une chambre tout-à-fait différente. Grande, propre, literie confortable, jolis matériaux de qualité bref… comme si ce n’était pas le même hôtel ! À noter cependant que la restauration n’est pas le point fort … nourriture froide.

We travelled with a tour ( mercury holidays) group stopping here for two nights. Buffet style food was tasty and enjoyed by all. Rooms spacious with large bathrooms, tea/ coffee/ water . Our air conditioning unit was not very efficient but it wasn’t too hot. Staff friendly, drinks reasonable price( as we found in most places) service is sometimes slow but always with a smile. If you have dietary needs you’ll need to check ahead - not too many labels- it’s fairly obvious if it’s vegetarian, not so obvious for vegan. Tea and coffee is usually served with hot milk.

雖然這個度假村可能不錯，但他們的客戶服務真的很糟糕。這是我試圖向他們預訂的。首先，我必須打 5 次以上才有人接電話。他們對我想問的問題一點興趣，更關心的是後台進行的對話。在與一個似乎不了解基本預訂的人交談後，她告訴我聯繫其他人，而不是讓那個人聯繫我。我也給那個人打電話，詢問網站上提供的房間供應情況和信用卡優惠。他斷然拒絕提供信用卡優惠，說我檢查當天只有一間房間可用。我檢查了細則，沒有這樣的條件。服務太差了，我什至不知道如果預訂過程這麼麻煩，他們如何讓客人入住這家酒店。真是令人失望。

My wedding took place at the tree of life very recently and the services and the meals we received were beyond expectations. As a hotel with a long history, I recommend the Tree of Life Nature Resort to any couple, family or even solo travelers. The surroundings are all relaxing and calm and you will experience a glimpse of nature throughout the hotel. The rooms were very comfortable and spacious and the meals were amazing. Kudos to the chef and the restaurant team. The staff is very friendly and helpful and they give priority to the customer's desires. Both main and baby swimming pools are well maintained and you can go for a swim during the day. Tree of life is a great hotel for all sorts of events including parties, family gatherings, day outs or simply for your vacation.

我們是由卡邁勒先生介紹的，我們在酒店度過了愉快的時光。卡皮拉先生（飯店和銷售經理）向我們表示歡迎，他很友善，樂於助人，他在雨中與我們同行，幫助我們找到房間。食物美味又營養。我們晚餐吃的豬肉很軟，每樣東西的份量都恰到好處。主廚親自過來和我們交談並確保我們得到了一切。另一位經理傑基也很棒，她檢查了我們並確保我們有一個高品質的住宿。我和我的家人很享受奧魯吠陀水療護理，價格非常合理，而且護理非常好。總而言之，我們的住宿感到溫暖而愉快。感謝生命之樹團隊提供的優質服務。

您可以在大自然的懷抱中度過一段輕鬆的時光。可以看到在日本看不見的猴子和各種顏色的鳥類，令人心曠神怡。我們還擁有完善的阿育吠陀設施，您可以根據自己的目的選擇治療方法。食物很美味而且工作人員很友好。這裡的健身房叫Eco Gym，可以利用戶外的天然樹木來鍛鍊。酒店的咖啡也很美味，而且顯然是在酒店內種植和製作的。飯店使用的肥皂也是手工製作的。我買了一杯咖啡當紀念品帶回家。肉桂味和生薑味的咖啡很少見，因此非常適合作為伴手禮，值得推薦。我要感謝賈加斯總經理。

The staff was supportive in every aspect, we had an office day out. Arranged the things according to our requirements. Staff was polite and dynamic. The food was delicious. Nice view and enjoy the Ayurvedic foot massage.

We had our wedding orhanized at the hotel and it was a memorable event. The wedding package offered by the hotel was totally worthy of the cost and the help from the hotel team was great. They went an extra mile and were kind enough to prepare us an especial dinner on our honymoon as my wife got gastritis. Room service was great and the hotel team did attend all our needs. The environment is good and calm away from busy Kandy area. If you like nature and a calm quiet surrounding I recommend here. I have attended this hotel couple of times and so far they did not disappoint me.