Canale蘇梅島度假村(The Canale Samui Resort)

Not bad

酒店還算乾淨，房間也乾淨

We originally booked the hotel for 8 nights and then cancelled and rebooked for 11 nights so we could stay for longer. We booked a family room, travelling as 2 adults, 1 three year old child and a 9 month baby. Upon arrival we were shown to a twin room with 2 single beds. I explained to Nicha that this is not the room we booked, we booked a family room and showed confirmation, as well as emails to hotel confirming family room suitability for us. We waited 3 hours while they try to resolve. It was now 5pm and Chalong basically said we can have a refund and check out (not acceptable with a baby and 3 year old) or stay in the room. We felt we had no choice but to stay in the room. They suggest my daughter sleep on the floor. Totally unacceptable for a 4 star hotel when we booked and paid for a family room 9 months prior to arriving. It is currently 5am, I am laid on a floor in a 4 star hotel writing this review so my 3 year old daughter can sleep. The staff have shown a real lack of empathy for our situation. They said sister hotels are fully booked too. They oversold the room and expect you to sleep on the floor with barely an apology. Certainly not what you expect from a 4 star hotel. Please avoid, especially if you have children. It is not worth the risk.

我對這家酒店的評價不夠高。特別是經理查龍和他所有友好高效的員工。在我逗留期間，我發生了事故，他們像我的家人一樣接受檢查並送往醫院。酒店工作人員每天都會盡力照顧顧客。飯店距離查汶海灘安靜的一端步行 2 分鐘。它還擁有一個大小合理的漂亮游泳池，周圍環繞著色彩繽紛的花園。房間裡有最舒適的床和很棒的無線網絡，一塵不染，淋浴也很好。飯店門口還有幾家很棒的餐廳和咖啡館。就價格、友善的服務和位置而言，這是無與倫比的。我會毫不猶豫地推薦這個度假村。謝謝查龍和所有的員工。再次見到你🙏🏼。加雷思

Das Hotel liegt etwas abseits vom Geschehen, aber perfekt zwischen den Stränden Chaweng und Chaweng Noi. Zimmer sind sehr sauber, Personal ist sehr freundlich, insgesamt sehr gut für einen ruhigen und entspannten Urlaub. Sehr familienfreundlich

我們在 Canale 住了一個星期，非常喜歡在陽台上欣賞令人驚嘆的山景，同時品嚐新鮮的椰子。房間大小合適，床很舒服，非常乾淨。所有工作人員都非常友善和樂於助人，高爾夫球車總是等著為客人服務，他們讓我們的假期變得難忘！早餐也不錯，有一些每天不同的熱菜。餐廳的食物美味且價格實惠。位置很好，附近有很多餐館，如果你不想在查汶海灘的繁忙地區，這個地方是完美的。