龜島貝殼度假飯店(Seashell Resort Koh Tao)

Nice resort, with direct access to beach. Quite laid back vibe. Loved it

วิวได้ แต่บริการไม่เท่าไหร่ ไม่มีโทรศัพท์ในห้องพักเพื่อโทรแจ้งปัญหา แจ้งไปแต่ไม่แก้ไข โทรไปตามเบอร์ที่ในเพจ ทั้งวันก็ไม่มีคนรับสาย

不要重複，也不要推薦。它唯一的優點是位置，就在塞利海灘上。 員工不愉快，設施簡陋，早餐很差，有蒼蠅，數量稀少，質量很差。房間非常寬敞，過時，到處都是蚊子，而且每天都沒有服務來整理你的房間，即使你要求。不更換毛巾，也不更換肥皂。太可怕了，我從來沒有發生過。 我們辦理了入住手續，房間的鑰匙（他們只給了我們一把）出現了問題，他們立即解決了……至少他們是這麼說的。我們出去吃飯，晚上11：00到的，鑰匙就沒有房間了。我們去了大堂，那裡沒有人，我們撥打了兩個不同的電話...他們沒有接聽...在絕望中我們問酒店前面有一家紋身店的男人，他告訴我們在哪裡工作人員是.. ....我們不得不去尋找他們在早餐的地方......。另一棟不同的建築……他們在那裡聊天…… 最後......不去就不推薦，甚至更好的是它不存在

它位於海灘上，位置很好，我們住的地方不太吵，但新冠疫情之後必須進行一些翻新。

Great location

Altes dreckiges Hotel, überall liegt Müll. Es besteht Verletzungsgefahr aufgrund von defekten Bauteilen, es gucken teilweise verrostete Nägel hervor, die Terrasse um den trüben, milchigen Pool ist stellenweise gebrochen. Sanitäranlagen auf dem Hotelgelände sind verdreckt und stinken. Das WC auf dem Zimmer funktionierte nicht, trotz Meldung an der Rezeption wurde dies erst nach 2 Tagen behoben. Einrichtung im Zimmer sehr alt und teilweise defekt.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot

我們在度假村的後面。一個黑暗的房間。冷水浴。 70年代的電視。床太硬了，枕頭也太硬了。廣告圖片是海灘附近的一個小街區，但不向您提供這些房間。泳池有很多木板，可能很危險。一家非常過時的酒店，需要大量投資才能使其恢復正常。在那之前不會回來

Lovely hotel, Room 303 which is in a block of 5ish rooms with direct pool access. Rooms have everything you need: TV, Kettle, hairdryer and are immaculately clean with Terrace or Balcony. The on site restaurant is good and is located on the beach. Staff are nice. Busy area with plenty of great restaurants and shops. I'd definitely recommend this hotel and reception can organise all the tours/taxis or diving programmes at very reasonable rates. I believe they offer diving tuition on site