加爾各答 ITC 索納爾豪華精選飯店(ITC Sonar, a Luxury Collection Hotel, Kolkata)

Happy and satisfied with service, experience with the ird, upper crust, house keeping was all excellent. In Upper crust we met with Bibek and jyoti and they both were only incharge, and also they took care of us with the pretty smile and positive attitude Will visit again Thank you so much Jyoti and Bibek

Rooms are nice, you will find KKR team staying here, food was average with lesser chances of customisation, was not able to get the invoice after the stay for 5 days. Despite calling up the hotel 5 times I have still not received the invoice for stay. In fact on 1 of those calls the wo*** on the call kept me waiting for good 10 minutes as she was not able to connect me with her duty ***ager as the duty ***ager was on another call. While on calling out her unprofessional behaviour that she's asking her customers to wait for her duty ***ager rather than asking her duty ***ager to call back the customers, she said sir I'll ask him to call back. Haven't received any call back or invoice yet. In fact I called again and another wo*** has again said that she spoke with her duty ***ager and he's sending the invoice on mail. Hopefully, the duty ***agers of ITC Sonar get time to send out the invoice now. In short, guests are secondary for the duty ***agers at ITC Sonar and that's what you should expect in case you are visiting this property.

Room is completely very nice especially Sourav M from housekeeping he is very good and polite and his service is exceptional. I it was a great experience for me.It's was great experience with ITC sonar and specially Sourav M. Sourav M help me throughout the room service , he is such a nice person l, it was great experience with ITC sonar, I'll surely visit again in ITC sonar and I'll recommend to other to stay here as well. Thank you Sourav M for the special care.

We had a wonderful stay at ITC sonar. It was our staycation with our little one. The hospitality was awesome and the food that we ordered in room were delicious… Cherry on the cake was their Breakfast which was in Eden Pavilion. The spread was really good and as a vegetarian we had amole of option to choose from. Chef Ranvijay’s team made sure that we had a comfortable breakfast as we had our infant with us. The whole team at restaurant was amazing in their hospitality and served us food with lot f love and grace. We look forward for such stays in ITC in future

Room is completely very nice especially housekeeping services or very good if I mention Kartik from house keeping it very polite staf again I am coming very soon. Also lili pond view is perfectly good view my balcony side again when I will come please allocate kartik on this floor .

Excellent housekeeping service. Specially nazmus service excellent Hard working person This is my second home. Visit again . Room is to good and food also. All staff are to good very polite and prompt. Wonder full stay for me. Thank you itc sonar.

The stay was really pleasant. ***as helped me by the room service well. Very polite. Would like to visit again. The room was thoroughly cleaned and well taken care of. The type of service actually provided was a 5 on 5 rating and surely such experience is well appreciated.

Stay at ITC sonar was excellent (Better than my stay at ITC royal in feb 2024) ITC sonar Housekeeping team was superb specially Mr. Bireswar Mondal a very polite & hard working person, he ensured that room remained clean & in order & always checked on me if I needed anything. Restaurant side the team was very responsive and polite specially bhavana and shabnam.

Best service … Room also good . ***as and sourabh m gave their best … Behavior off all staff was good and they help us in each and every way … Thanku sonar for the best support.