加爾各答JW萬豪飯店(JW Marriott Hotel Kolkata)

Nice hotel with great service from the staff. Variety of Food.

This has been the most awful stay I have ever encountered with a 5* hotel. Firstly, the only method of contacting the hotel from abroad is via phone, this makes it difficult to put in a special request for a room away from the elevator as I am a light sleeper. All other 5* hotel chains i have stayed with allow guests to contact them prior to their arrival with any special requests. 

The hotel is operating at 100% occupancy and the only room available for me was right by the elevator. The elevator had a loud ring noise to announce it has arrived, so this was going on all night, on top of being on a floor with guest who were attending a wedding at the hotel. Why a business traveller is put on the same floor as noisy wedding guests, I have no idea. As the hotel was at 100% occupancy I had to suffer a poor night of no sleep. The following morning the hotel was going to change my room, I left at 11.30 for a meeting and returned at 13.30, my other room was not ready until 14.40. When I was allocated another room it was awful in comparison to the original room I had been assigned. I had to make multiple requests to have my room changed so I could be comfortable. Usually, when someone bad happens, a hotel will put you in a nicer room than the original. This is the first time I was moved to a room that was not as nice as the original. 

I had a two night stay and I had to move to three different rooms, which, needless to say is a lot of hassle and doesn’t allow you to get comfortable and relax. I expected a better standard of service from a J W Marriott. I needed a late check out and given all the grieve they were kind enough to give me a late check out, but then whilst I was trying to make sure I got rest, I was awoken with another call requesting for me to change my room because my room was required for an arriving guest. How a hotel think it's acceptable to disturb a guest who has suffered poor sleep, moved rooms three times, to ask them to change from their room for the remaining few hours of my stay, truly baffles me. Whilst I was checking out, after I had paid for my room service charges, they decided to offer me a 20% by trying to refund me part of my room service costs. Again, I was shocked at the after thought of all this, and refused to accept the token discount. I will not be staying at this hotel again. If you are a business traveller, it is better to stay next door at the ITC Sonar, it's a much quieter property. As nice as the property is, the team at the J W Marriott still have a lot of work to do when it comes to understanding hospitality.

對服務非常失望，從登記入住到在餐廳用餐，以及早餐和接待，一切似乎都非常令人失望！這不是萬豪五星級體驗，我肯定會說這不值錢。我們期望得到更多的照顧，但這絕對是一件糟糕的事情。你最好勒緊你的鞋子，做點什麼。

Great stay , large rooms and bathroom and hospitable staff .

非常棒的住宿體驗。食物好，位置好。行政酒廊很棒。

Excellent Hospitality Service & Food Service Excellent Awasom Rooms

넓고 고급지고 좋아요

不錯，還有很多地方需要改進 我正在嘗試接待，但打電話去急診室

我們在這裡過得很愉快。