Overall, a pleasant stay, in a beautiful location, but with a few much needed upgrades, it could be so much better. The grounds around the resort were lovely. The check in process was friendly and quick. Directions to room a bit vague. Told that the wifi was having issues and we were unlikely to be able to get wifi or 5g from the room (on arrival to the room 5G was fine, but wifi virtually non existent). Car park was like a rabbit warren and difficult to find the correct lift to go up. Later the under cover car park was full, over flow car park full. Had to park over on the dirt with big muddy puddles everywhere. On arrival to room there was a dingy dark little entrance room, and the light was hard to find in there, so we had to use our phone torch to be able to see to open the door. Very dissapointed in room on arrival. Photos on the internet of the executive 1 bedroom apartment showed nicely updated kitchen and bathroom, what we got was old and dated. An old fashioned beige spa bath and an old fashioned shower over bath set up, and barely high enough to get my head under water. It was nice and hot with decent pressure though. Bathroom seemed to only have 1 small soap and one small shower gel for 2 guests. The kitchen was fine, but had no overhead cupboards, splash back etc like in the photos on the internet. I messaged reception about my dissatisfaction with the room, but received no reply. The rest of the room was nice, and very clean. The bed and pillows were very comfortable. The views to the golf course and lake were nice, and was good to have a balcony. The TV in the bedroom was extremely tiny, and situated poorly so you have to look down to watch. There was a larger TV in the living area though. We did not watch TV at all, as knew Netflix etc would not work with no Wifi. The fridge was not stocked at all, apart from 1 tiny bottle of long life milk. No water, soft drink or any form of mini bar. Things that really let down the room were things like the rusty air conditoner external unit, old creaky window in bathroom, window with slatted blinds that are very dusty, and that same window that didn't seem to seal properly. Also a few little cobwebs in the bathroom. With a bit more attention to detail, this could be an amazing resort, but at the moment, I was very let down, especially since our room didn't match what was on the internet. Reasonably priced though.
107 評價