Hotel is beautiful and located in the best location of Krackow. Staff is excellent. The concierge was very helpful. Issues are bathtub too high for an elderly person to get into. My mom could not shower there safely. Additionally, I booked two rooms, with one that was supposed to be delux. It was the same exact room as the other but cost $150 more. A bit of a bate and switch. I also took home the hand wash/body creme that we opened and used for 3 days and to my suprise I was charged $35.00 for it. I didn't need it, but did not want it thrown away. Certain many people make the same mistake, over and over again, knowingly adding to their coffers.
翻譯