The service is very good. The room, bed and everything are excellent. Mr Raza their staff really helpful and very kind. I am looking forward to go there again with my family
翻譯
Normah
2024 年 3 月 14 日
************* sangat berpuas hati, mall pun dekat dan taman PERMAINAN budak pn ada
I reserved a room through ******* at Sunbow Suites for 3 nights. On the day my wife and I were to fly to Kuala Lumpur I looked over the confirmation I received to make sure all was in order. In bold letters at the top of the confirmation it stated there is no need to call to confirm your reservation. Everything is taken care of. Then I noticed at the bottom of the confirmation that this is not a hotel and there is no front desk. It stated, please call this number to arrange access to the suites. I called the number many times and no one answered. I also tried email but I got a message that this email did not exist. I phoned *******. ******* spent an hour trying to get in touch with Sunbow Suites. They were not successful. In the end I had to book another hotel. I used points accumulated through a credit card to pay for the booking at Sunbow Suites. ******* told me they could not re-imburse the points. I post this review with the hope others will be extremely careful if you book with Sunbow Suites in Kuala Lumpur. They cost me a lot of money and stress.