科威特布爾季阿沙亞四季飯店(Four Seasons Hotel Kuwait at Burj Alshaya)

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Very nice and very good service its a amazing experience please visit this hotel

Very nice hotel in Kuwait and it’s in downtown it was amazing hotel

The worst was concierge

Four Seasons Hotel (FSH) is a 5-star Forbes Travel Guide award winning hotel. I visited during February 2024, the weekend prior to Valentine’s Day for a staycation. My experience has been top tier with their level of customer service. It started from the moment I arrived in the Four Seasons at the front entrance until I checked out. I booked the romance package which included: early check in 12pm and late check out 4pm, 20% off spa services, 20% off for meals at two restaurants: Sin Toho and Dai Forni, sparkling juice, flowers, and a cake. During my check-in I inquired about my spa appointment to confirm, and the lady stated she would get someone to call me when I arrived in my room. I was so impressed that when I arrived in the room my suitcase was delivered shortly after within 1 minute and spa called me immediately to confirm my appt. When I walked in my room it was as expected for the romance package and included the sparkling juice, card, cake, roses in the tub, table in the room, and balloons on the bed. I absolutely loved the tub in the bathroom as this area was very spacious. It included a separate area for the toilet and shower for privacy. Next, I went to check out the facilities in the hotel: gym, indoor pool, outdoor pool, and spa. Going into the area was adequate water for guests along with fresh juice and snacks. I was greeted properly as soon as I arrived in this area. Employees were standing at the entrance and guided me to the gym and indoor pool. The gym is fully equipped with weights, cardio machines, weight machines, cycling room for classes and so much more. I was very impressed. The indoor pool is beautiful, and it wasn’t crowded. There are plenty of seating for all guests and they have a jacuzzi. Next to all of the seating in the indoor pool area they offer a button for you to get in contact with the employees if you need assistance. There are plenty of towels, water, and juice in this area for guests. Next, I went to the outdoor pool. This area was also not crowded. The jacuzzi is located inside of a kabana, which is epic. The view from the pool area is beautiful overlooking the city. I was assisted by Mery Jo (MJ). She setup my seat and gave me a cooler with water. She was very professional and assisted me in every way to ensure I was comfortable. The welcome to FSH fruit platter was a surprise and just shows how they value their customers at this hotel. I went to tour the spa as it offers facilities to all guests including steam room, sauna, jacuzzi, showers, lockers, and the relaxing room while you stay at FSH. In addition, there are other services offered at an extra cost. I was really impressed by the service of Lerian. She was very accommodating and explained the spa facilities to me. I’ve never had a shower that offered so many options including tropical rain, island storm, arctic mist, and body sprays. The relaxing room has snacks, tea, waters, newspaper, books, headphones and a blanket to relax afterwa

My wife and I spent two nights here and found the hotel to be almost flawless. Our superior room was gorgeous and very spacious with plenty of room for storage. We were on the 13th floor and had a great view of the city skyline. The bathroom was huge with an outstanding shower. We got a number of English tv channels which was appreciated. An outstanding breakfast at Elements was included in our room rate. The breakfast consists of a large buffet plus various hot dishes are available a la carte. Service was exemplary. This includes the in-room check-in process, concierge service, restaurant service and housekeeping. The turndown service was extremely thorough although they don’t provide candy. We had dinner at Sintoho, their Asian restaurant. Food was very good but overpriced. Our server, a young Filipino woman, was excellent - personable and professional, Not sure if we will get back to Kuwait but we will definitely stay here if we do.

My account was charged twice for the stay. Once upon check in and another one upon check out. Upon check in, the full room amount plus security deposit were on hold from the account and upon checkout the room amount was deducted with a new transaction. I was told this is a bank issue. This issue happened with other customers, and unfortunately the management is refusing to acknowledge this issue and insisting that they charged only once despite the bank statement showing the opposite.

من اجمل وافضل فنادق الكويت على الاطلاق … تعامل ممتاز .. التنظيف عندهم ماشفتها باي فندق بالعالم يهتمون بادق التفاصيل .. اول ماتدخل الفندق التعامل من الاستقبال جدا مريح … انتظرت نص ساعه على ماخلصت غرفتي مع اني جايه بدري اعتذروا على التأخير وعطوني غرفة اكبر مطله.. بالغرفة كانوا حاطين لنا بطاقة شكرا اننا رجعنا مره ثانيه للفندق و حطوا فواكه و حلويات كويتيه و عربيه لنا.. الفطور عندهم اجمل تجربه اتعب و انا اقول من اجمل تجارب الفطور اللي جربتها بكل مكان… اختيارات كثيرة و متنوعه..الفورسيزن عادة ممتاز بس هذا غطى على فندق من فنادق الفورسيزن … الصح موجود بالادارة

Our fifth stay at the Four Seasons Kuwait and it never fails to impress. Exceptional levels of service and exceptional staff. Milad, who works in f&b in particular. His genuine care and attention is one reason we feel so comfortable at the hotel. It’s a fantastic place to host meetings too. Flawless!