核桃溪萬豪飯店(Walnut Creek Marriott)

Good hotel ! Very nice

I booked all of our rooms and stay thru *******. Marriott Walnut Creek charged us for an extra room and tried to say ******* did not pay them. The Manager Eliana was very rude and unprofessional. I had to pull up my confirmation form *******. After 2 hours they finally reversed the charges and said it will take 5 business days to receive. Marriott Walnut Creek Management and Front desk need training. They did same to my employees staying there the next day. Charged 600.00 on incidemtals and an extra room charge. Still disputing with them. Leticia was great, she should be manager as she is very helpful. The others should be sent to trading. We’re now staying at Napa Marriot and driving an extra 45 minutes to job site and all is smooth.

Valet did not attend to our car in a timely manner upon arrival and then said “sorry…”. Room had a broken tv service which was evident because tv controls not wrapped up and cable was disconnected. One lobby elevator set of buttons was not working. Was told buffet will be served next day. No buffet and not enough staff so breakfast was served over 1 hr from arrival. During check out, only question asked was regarding e-mail of receipt. No questions regarding stay and never received the final receipt for room via e-mail. I have been to this Walnut Creek Marriott before and the service and hospitality were good. Very disappointing.

I was hungry and hypoglycemic. No room service menu. Marriot wants to force guests to download their app and order room service from the app or come down to the restaurant. My phone was running low on battery and I forgot my charger . I called front desk to ask them to ask to bring a menu to my room but was told that everyone was busy and it would be faster for me to just come down and order at the restaurant. They didn’t have a plan for people who were sick or no access to internet. What about the elderly and disabled? Would they neglect their needs?? Very poor customer service. I decided to check out the next day and leave earlier than planned.

Terrible experience. Would not recommend. Manager of Marriott Walnut Creek is unprofessional and rude. Charged us twice for rooms after paid by ******* she blamed ******* and charged additional incidentals that were not ours.

Could not shower because temp control did not work so we could not shower. TV did not work either. It left a bad taste in my mouth. The cost of the room was great until I started adding up what was not working in the room, then it was expensive for that. I don't like taking my time out to find out what's not working and calling the front desk to let them know. Great valet!