The welcome in the hotel was great ,room amazing and large would recommend it but i have certain things that did not sit well for such a brand and expensive hotel. At check in we asked particularly if the pool /Gym was available as its important to us we were told yes ,only for us to go later and the pool was closed off with no explanations why it was closed off ,after pressing and pushing bless the reception lady she said some chemical had been poured in the pool and got us to use the pool in the sister hotel next door ,its appreciated but not acceptable for your pool to be closed off and at check not tell me and we stayed bout 2 or 3 days and the pool was never ready for use , ordered food at the restaurant sitting inside and was told i can't eat it in the restaurant because at the point the food was ready it was getting closed off lmfao in a hotel i was staying at in an empty restaurant .. laughable and they wanted to collect money for food i did not eat .Please when your restaurants are closed do not take orders /tell the customers so they make an informed decision ,nice hotel still information levels/ service not so great
翻譯