拉斯維加斯亨德森/綠谷Residence Inn 飯店(Residence Inn Las Vegas Henderson/Green Valley)

Overall, the stay was pleasant. Our room was clean and fully stocked with essentials. Checking in was easy. We did encountered some unsatisfactory issues: -We were put on the third floor as that was “the only” room available in a building with an inoperable elevator. -A television was no working in one of our rooms. -Parking was limited. —The swimming pool was open, but the water was ice cold. —The breakfast was 4/10

The people at the front desk when we checked in at 2:15am were beyond friendly. It was so refreshing after flying from the east coast and dealing with the rental car people. The room was very clean and updated and the bed was comfortable. We were only there for a night but would stay for the amenities when we come back

Thank you to Shaneice, the manager, for making our stay as a family wonderful. The roads are closed because of flooding so our family had to turn back to Vegas and stay for another night. She made our check in light-hearted and took care of our family with the best accommodations and customer service. Thank you!!

There were several maintenance issues in the building where we stayed. We could not use the pool because they were doing some repairs. Staff said I could go to the other hotel across the street if I wanted access to the pool. Breakfast was nice.

It is in the airport landing path, so prepare for daytime planes. Also construction remodeling going on now. Continental breakfast good, staff excellent and very accommodating. Jacuzzi out of order too.

On flight path to airport. Room was not ready for check-in time. Front desk wrote down their address for us to give to cabbie but it was incorrect and would have taken us over a mile away. Room clean.

I am a frequent business traveler, devoted Marriott rewards member for a decade and a half, and a Marriott VacationClub owner. I am clearly very invested in Marriott and its properties worldwide. This is hands down the worst property in which I ever stayed. Staff left me waiting at the airport for an hour and fifteen minutes waiting for the shuttle, constantly promising that it was only a few minutes away. Next, the property is marked as nonsmoking but the wing in which we stayed reeked of cigarette and ********* smoke. Guests were seen leaving their room with lit cigarettes. When I brought this issue to the attention of front desk staff, they chalked it up to their California guests and said they couldn’t do anything u less they caught them in the act. Well, from the stench, they haven’t been catching anyone in the act for a very long time. This property needs to have its Marriott franchise endorsement pulled. Do yourself a favor and stay elsewhere.