弗洛朗斯飯店(The Florance)

We’d booked the Florence as part of a long awaited holiday from the UK, but had our flight from Sydney to Tasmania cancelled at 6.00am the morning we were travelling and already at the airport with no alternatives for travel that day. We called at 6.30am to explain the position but we’re told very curtly that reception didn’t open until 9.00am and to send a message or email. Understanding that we were out side the standard cancellation period of 7 days, we wanted to explain the situation rather than message/email so waited until later in the morning. There was no leeway despite the circumstances except an alternative date or a credit, both unlikely to be used as we’re UK based, and no compromise as we’d used ***********. It was suggested we claim on our travel insurance (amount would be net of the excess) or from the airline. The reason a exception could not be made was that ‘we’re on an island and a small business who’s been effected by Covid’. Covid effected everyone and was ages ago so the only result here is the hotel gets to possibly rebook the room and we are left out of pocket for no reason of ours and fighting it out with the airline. If this hotel is trying to ‘recover’ they need to be more accommodating of special circumstances! Be aware!!

The Florance is a boutique hotel, situated in the heart of Launceston’s CBD. Though the room we had was small, it was very comfortable and clean! Breakfast was very different to anything we had ever previously experienced! Each room has a paper bag with the room number on it, situated in The Conservatory. In the bag is two packets of muesli, two health bars and two pieces of fruit! You can also have boiled eggs in an egg cup, avocado, toast and coffee, which was all quite delicious! The staff were friendly, helpful and very accommodating!

What a great find this was - thanks to Trip Advisor. It fully lived up to expectations. Although our room was overlooking one the the main roads into Launceston, it was very quiet both day and night. The CBD and the majority of its restaurants were no more than 2 blocks away, with plenty of choice. A perfect place to stay if in Launceston.

The Florance of Launceston is a fantastic accommodation in the heart of Launceston opposite City park… The Owners & staff need to be congratulated on their customer service… It is also fantastic to meet other travellers in the conservatory.. Beautiful building and so clean It is a hidden gem .. so travellers do yourself a favour and experience the way accommodation used to be…👌☺️ Thank you Kate & Staff it has been a pleasure staying at ‘The Florance’

The Florance is extremely well located, stylishly decorated and very comfortable. Breakfast is included and was delicious. Staff were friendly and gave helpful sightseeing tips. We will definitely go back and thoroughly recommend this small boutique hotel.

This is just a lovely bed and breakfast. The location is fine - the rooms just lovely - and commensurate with a five star hotel. The hosts charming. I have a negative - which is that cooked breakfast started at 8am and I missed that on two of three nights . Ugh.

Beautiful heritage building opposite city park and Design Tasmania. We had one of the front rooms facing the park which was nicely appointed and light. Breakfast was nice and healthy. Staff were helpful and friendly. Overall very pleasant stay for us. However, we were travelling with friends who had a room without external windows other than in the bathroom. They found their room rather dark

Easy self check in,off street parking.Fresh real milk in fridge- enough for several hot drinks.Also able to make hot drinks in lounge/breakfast area.Fresh fruit available in breakfast area at all times.Plenty of tourist information available and good recommendations for places to eat.Comfortable lounges for sitting to chat, read in conservatory.Breakfast tray prepared and left in dining area- boiled eggs,toast,brewed coffee and pots of tea prepared by staff in morning.

This is the most delightful, charming boutique hotel! Location is really convenient to everything. The staff is friendly and kind. Has a warm, cozy ambiance. Loved staying here! Highly recommend!