We booked two nights in a luxury suite, £300pn, our very brief stay (until 1:00am the same night as check in) was an absolute disaster.
Our rooms location was briefly described to us at check in. The hotel is a rabbit warren and considering we had booked a suite, we were left to get lost and try and find our room on our own.
The suite was dirty, covered in cobwebs. The headboard on the bed was dirty and falling apart, not a good first impression. Wonky pics on the wall.
We went to the bar for a drink and we were told to take a seat as they would come to us. 30 minutes later, no one came. We approached them again and sat in a more obvious spot. Even though we were well in view and the bar was quiet, we still waiting another 20 minutes until someone came over. We politely mentioned our wait to the waitress, who ‘snapped’ the drinks menu out of my hand?! She stormed off, but upon her return had composed herself and apologised, offering a free drink.
We headed to the restaurant.
The menu was extremely limited.
We ordered starters which did not arrive.
I was also told that the featured cocktail that I was drinking that evening was no longer available.
This was because they had to go across to another bar to make this and it had proven impractical for them. The drink was advertised within the restaurant.
We left at 1:00am due to the nightclub they were running in the bar below our suite.They didn't care.
Instead of apologising the woman at reception rolled her eyes continously
翻譯