蔓西歐套房公寓式飯店(Mansio Suites The Headrow)

Sadly a disappointing stay, our room was more than a little tired & very dirty. On raising with reception we were told the hotel had been open 8 years as a way of excuse for the state of the room, further told there was no housekeeping available to replace towels/gowns or clean the room which were both dirty on arrival. The hotel also has a mandatory £200 deposit which is taken from your account on arrival. Disappointing stay and feel mis sold, more 2-3* than 5*.

漂亮的小單間公寓。非常乾淨，漂亮的床上用品，舒適的床墊。優雅的裝飾和很棒的浴室。您期望的所有便利設施。如此中心 - 有點吵，所以你需要關閉窗戶。但你是 Headrow 的中心，所以這是你所期望的。我會推薦並會回來。

We stayed here for 1 night as part of our date night, it was just supposed to be a little bit of comfort to enjoy after our day out We were not disappointed! The bed was so so comfy!! I was trying to find the labels to see where the bedding was from 🤣 It was quiet, no issues with noise even been so close to the headrow It was spotless and beautifully presented when we arrived and it was nice to have the extras like nibbles and Nespresso The chap on reception was very welcoming (sorry I didn't catch his name,) but was lovely to chat to when checking in All in all if I could afford to do this again I would in a heartbeat

Considering the price of the room for one night, alongside a mandatory £200 security deposit, we expected a lot more than what we got. Upon arrival our room was nice. We stayed in suite number 303, it was set out really nicely so we decided to relax a bit before getting ready to go out later that evening. The sofa in the room was really uncomfortable so couldn’t really relax. Instead I went to lay on the bed, where when I looked up was met with lots of cobwebs above my head. As I mentioned before, a £200 security deposit and almost £120 for one night I expected the cleanliness standards to be second to none. Went to go and take a shower, realised the bathroom lock did not work, and there was solidified tissue stuck to the ceiling of the bathroom. Turned the shower on and the only options were apparently scolding hot or freezing cold. We spent most of our evening taking pictures/videos of everything that was wrong with our hotel room worrying that they would think it was us and not get our £200 back. Went to make a cuppa and realised a panel in the kitchen was completely missing? Took me a while to fall asleep but once I did I was woken up multiple times at really early hours of the morning by lorries travelling up and down the small side road where the hotel is situated, unloading deliveries and emptying bottle bins at 5:30AM and then almost every hour til we had to check out at 11. This didn’t bother my partner as he is a heavy sleeper but it woke me up multiple times, meaning I did not have a good sleep whilst staying here. The staff we met on the reception were really lovely and the complimentary bath robes are decent, other than that I’m not sure we would stay again.

這不是旅館，而是一個長期住宿的地方，大多數居民在那里呆了很長時間，比如幾個月。整個氛圍是一個便宜的長期住宿場所。然而，房間是新裝修的，所以沒關係。例如，下午 6 點後接待處沒有人。一天晚上，我的卡壞了，我驚呆了，但幸運的是，經過幾次嘗試，它成功了。 房間在 4 天內只打掃一次。謝天謝地，在打了兩次電話後，他們給了我換毛巾。 入口本身位於兩座建築物之間的一條小棚戶區。我花了 10 分鐘才弄明白。 總體而言，這是一次便宜的汽車旅館體驗，除非您以真正便宜的價格獲得這些房間，否則請避免。

Studio Apartment room 301 was not in a state that we were at all happy with. Very stained carpets, walls and seating. Long thick black hairs on the sofa and bed. Knobs missing off drawers. Bathroom tap was delivering hot when set on the cold and visa versa. The kitchenette sink would ricochet tap water off the bottom of the sink and spay over you. The room was far too hot. Had to have the window open and fans on but the street noise, beer bottles being emptied, late night revellers, lorries etc. made it an unacceptable combination. The dishwasher smelt "off" and so I inspected the filter. (Wish that I had not) and seemed to have fresh blood stuck in it or if not then I have no idea what it was. The desk seemed only to be held up by the chair underneath it. It rocked from side to side with just a gentle nudge. I brought my concerns straight to the attention of the front desk who were polite and offered to get room service back but that was not going to fix the issues and was going to disrupted our stay even further. They also said that they could not provide an alternative room. At checkout we asked the management what they were going to do regarding our complaint. Their response was to offer 20% off our next visit. I explained that we had no intention of re-visiting. They responded by saying that if I wanted to complain formally then I would have to send a letter of complaint to them. I asked why when I had already made a verbal complaint the night before. Very disappointing.

這套公寓很好，但它被貼上了“豪華”的標籤，在這方面沒有達到預期。有豪華的洗浴用品和一個 Brabantia 垃圾桶，但除此之外就很基本了。按照大流行前的標準，這里相當乾淨，但沒有任何證據表明 Covid 的清潔工作有所加強——吸塵顯然是一項倉促的工作，因為床邊有一個毛球，地板上有閃閃發光的碎屑。 似乎沒有空調，窗戶也沒有打開到足以使房間適當降溫的程度。烹飪設施還可以，但沒有微波爐。 我們還對這些公寓明顯缺乏 covid-safe 政策感到擔憂。公共區域沒有社交距離/戴口罩的跡象，接待人員也沒有戴口罩。有一個關於“由於 covid 而限制接待時間”的標誌，但沒有通風、戴口罩、保持距離和加強清潔，這看起來很奇怪和不合理。 最後，似乎很少考慮環境。沒有關於如何回收的信息，只有房間裡的垃圾桶（我們把回收的東西帶回家了），洗漱用品是用小塑料瓶提供的。這在 2021 年似乎是不可接受的——我相信會有一種方法可以使用可再裝瓶並為廚房垃圾提供回收設施。 總而言之，沒什麼可怕的，但這真的不是奢侈品，應該以適當的價格作為基本的住宿地點進行營銷。

沒有空調，房間非常熱，出於健康和安全考慮，窗戶只能打開 2 英寸，我們確實有風扇，但它只是把熱空氣吹到房間周圍。 如果它有空調，或者是冬天我會再次入住