黎牙實比東方飯店(The Oriental Legazpi)

Beautiful resort, good view of the Mayon Volcano

Slow service.

Booked a room with the Mayon Volcano view and paid for this request, but we were given a room with the grill restaurant directly outside the balcony hence not very appealling. Small bottled water are priced at Php50, this should be complimentary in the rooms considering the expensive room rate. Kids breakfast was charged at Php450 per plate and my children barely touched the food. Most hotels offer this on comp for children below 7 years old. Rooms. Location and Guest Service are good enough.

This hotel prides as a “4- star” hotel in Legazpi City however it needs to improve in so many areas. Almost everything is purely business, taking every opportunities to make profit rather than delivering seamless guest experience. The only saving grace is the staff for their hospitality mindset. FO Raymark, Cora or Nora, Concierge guy, housekeeping and guards were all customer focused except for the night duty lady(I didn’t manage to get the name) who went all by the book. If not for most of the staff who were always nice and welcoming, it would’ve been 0 star. Pros: 1. View 2. Most staff are customer-focused Cons: 1. Rooms are not properly cleaned. Yellowish toilet, dirty shower room grouting, musky smelled room carpet, blood stained blanket insert, hard pillows, general cleanliness 2. Breakfast- totally let down. Only had breakfast 2 times during our stay. 1st- buffet breakfast served but very limited option. 2nd- plated bfast- again limited option. It is best to have breakfast from carenderia. 3. Corkage fee for outside food brought in to room- another profit opportunity. I was not charged after talking to the staff how corkage fee should work. 4. Charge for almost every extra item.- P50 for extra pillow, P75/extra pair of slippers, P50/btl of extra water. If you are charging high on your room rate these extra items should already been free. Paid P33K for 4 nights. 5. Restaurant- inquired for lunch on our last day but shocked to know that only available is chicken and pasta. Staff however offered coffee and pastries are also available. 6. Corridor carpet needs dire cleaning. It smelled urine!! Placing air freshener is not the solution 7. With covid still on the rise, cleaning and hygiene must be on top. Housekeeper are not using any cleaning chemicals when cleaning the room. Observed this for 2 different occasions from 2 different housekeepers. 8. Room carpet is not vacuumed. Housekeeper only uses broom and dustpan. Overall, the management should review most of the policies if they want to standout or better pose as 1 star hotel.

The hotel has an amazing view of the city and the Mayon Volcano. The staff are friendly and polite. However, we were very disappointed on the service time as we waited for more than an hour for our food. IT HAPPENED twice. I hope the management will take action on this as it spoils the experience of the customers.

While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement: 1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet). 2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request. 3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR. 4. Shower drainage was clogged. 5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin. 6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises. 7. This may be funny but there was a monitor lizard on the ceiling. 8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop. We hope that in our next stay, we can see improvement. Thank you.

儘管之前有一些不好的評論，我還是預訂了這家酒店，因為他們正在重新開業，我認為這意味著他們已經改善了酒店。他們在這個階段應該還沒有開業，他們仍在修復酒店房間和設施。也許當他們完成裝修並完全開放時，這將是一個更好的入住時間。如果您想要舒適的飯店住宿，請遠離這裡。在我們住宿期間發生了兩次停電事件，第二次他們無法解決我們房間的問題，而其他房間有電。維修工作必須在半夜進入我們的房間。他們試圖修復它，但最終讓我們在凌晨 1 點左右轉移到另一個房間。然後我們本來想睡個懶覺，因為前一天晚上的問題讓我們很累，但早上 7 點，鑽井的噪音把我們吵醒了。食物： 令人失望的食物選擇。他們有一個餐廳和一個咖啡廳。不錯的咖啡和糕點。但在主餐廳，我們整個4天的住宿只有3種食物選擇：bicol Express bagnet、sinigang bagnet和海南雞。早餐很慘淡，是塔帕/龍加尼薩和雞蛋，然後是第二選擇麵包、火腿、雞蛋和甜香腸。味道還可以。有一次我們選擇在附近的飯店（M*r*s*n Hotel）吃自助早餐。房間： 景色絕對棒極了，我們的房間靠近游泳池，這一點我很欣賞。但房間很小。浴室裡沒有垃圾桶，沒有衣架和洗衣袋，但在我要求後他們很快就提供了。沒有毛巾架。沒有吹風機，當我要求時他們無法提供吹風機，因為另一位客人正在使用它。床不舒服，很硬，沒有可用的房間有一張加大雙人床。他們在其他房間工作時發出隨機噪音，因此您白天無法真正放鬆或睡覺。其中一張鑰匙卡一直出現故障，所以我不斷地回到大廳重置。其他：絕對是很棒的景色和位置。寬敞的開放空間，但公共區域通常很溫暖，因為大多數區域都關閉了空調。大廳衛生間看起來很乾淨，但氣味難聞。沒有洗手液或肥皂。整體價值：每晚促銷價格為 5,000 比索，常規價格為 7,000 比索。這是不值得的。水療中心：工作人員和按摩都很棒，但水療中心仍在建設中，我甚至不得不用手機播放音樂，因為他們的設施不完整。他們至少可以警告我們，酒店尚未完全投入使用和翻新。或者他們可以在接待客人之前先修好飯店。員工： 飯店員工是飯店的瑰寶，儘管情況很差，但他們仍然盡力而為。他們友善、友善、反應迅速且專業。每個人都非常樂於助人而且很容易相處。

The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.