萊斯特市中心維拉雷飯店(Villare Leicester City Centre Hotel)

I had to wait a little at the beginning as for some reason my booking wasn’t showing on their system. However I was given an upgraded room due to this. The first room smelt of ******** and the edge of the bed metal piece was sticking out with shower gel half empty. Therefore I was given another room which was in excellent condition, it was a lot bigger with a massive TV screen. This hotel’s bathroom had a hair dryer and a hair straightener too. They also had an ironing board. The person at the reception was very friendly, smiled no matter what and even offered tea whilst I was waiting. Some of the rooms had good views example you could see the Leicester wheel.

Lift not working. No tea/coffee making facilities in room. Dusty.

The hotel room was dirty and full of mould. I paid for an executive room, the only thing different was it was slightly bigger than the standard, which my daughter stayed in. Instructions were unclear for car park and was instructed different instructions by three different members of staff, which resulted in us paying £24 for parking for one night, rather than the £6 stated. On arrival to Leicester we got a little confused whether we should drive down the road which states ‘just for lorries’. I called the number for hotel. It doesn’t work. No one was available at desk on arrival. £85 for a night in an unclean room that had nearly a full beard from the last guests face in the sink. Mould on windows and in bathroom. Among other things, there was no hair straighteners as stated, plug sockets didn’t work, no soap left in shower, half a toilet paper for us. The good points! The tv worked so did Netflix. Would not recommend!.

I had a very good experience at this hotel. It was a beautiful room and I didn't experience any of the negative stuff someone else has written - someone out there is being a bit of a ***** to post all that nonsense! The hotel was clean, the room was perfect, the staff were really helpful and I will definitely be staying here again.

The hotel is in a great location for access to everything related to King Richard III. However, reception was unattended at 1pm and multiple phone calls were not answered. Our room, which had a balcony and city view, was tired and in need of several Basic repairs. I would not recommend it to those who are expecting luxury accommodation - as described on their website.

The websites describe this as a four star hotel and I can't see how that is. There are some terrible reviews that we only saw after we'd booked but we actually had a very pleasant time there, over two nights. Good location. Good big bed too, slept well, not much noise even with the lift right next door to us. We were at the back, with a view of a bare brick wall, away from the weekend post-pub stuff out front. Weird square cushions instead of pillows. There were two safes in the room, neither of which worked, a fridge that worked well but had nothing in it, and a kettle but no coffee sachets supplied. Lots of storage space that we didn't really need and the room was spacious, with a good big bathroom off. Good shower. It was average. Next time, we'll find somewhere above average, that's better value for the money.

Second trip here. This time I chose a smaller room. Pictures showed a kettle but none in the room. Spoke to staff but they couldn't accommodate at all I asked to speak to a manager which she said she would pass on but nothing came from that. Other issue's were the bed was made but inside out (so was pillow) and a strong smell of cigarette smoke in the bathroom. Not sure where it was coming from as no window. Overall disappointed with lack of interest by the management and although they have nos cganged the eordjng tk show no tea/coffee in that room, the photo still shows it which is therefore misleading and untrue

Avoid this Hotel!!! Mouldy stained pillows, the room was was not clean and the drain in the bathroom was blocked. Mouldy stained pillows is just not acceptable!!!!!!!! Contacted the hotel to share my experience and after ignoring me for few weeks , they told me there is nothing they can do about it.

Stayed only 1 night. Bearing in mind that I booked a Deluxe room… The room was dirty, bathroom unwashed. Dust and staines everywhere in the room on carpet, walls, light switches, desk, side tables. I moved the side table to reach the plugs on the wall… well I wish I didn’t! So dirty. The coffee tray was filthy. The hair dryer was lethal! dirty and visibly broken and making an awful noise when I tried to turn it on. I obviously turned it off straight away. I felt like it was going to blow in my face. Not a great experience. Would not recommend and certainly will not return!